Cyfoeth Naturiol Cymru / Natural Resources Wales
People Services Team Member
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The Role
As a Team Member within People Services, you will support the delivery of high-quality pensions and transactional HR services that enable the effective day-to-day operation of NRW. You will be responsible for processing a range of pensions, payroll and HR administration activities, applying guidance and procedures correctly, ensuring compliance with established procedures, service standards and relevant legislation.
Working as part of a collaborative team, you will maintain accurate records, ensuring data is handled in line with information governance requirements, and provide timely, customer-focused support to managers and employees. You will respond to a variety of pensions, payroll and HR enquiries, resolving issues where possible and escalating more complex matters as appropriate.
You will contribute to the continuous improvement of processes and ways of working, helping to ensure services are efficient, compliant and responsive to customer needs. Through effective teamwork, attention to detail and a commitment to service excellence, you will support the delivery of a professional and reliable People Services function across NRW.
As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.
To make an informal enquiry about this role, please contact Angharad Thomas at Angharad.thomas@cyfoethnaturiolcymru.gov.uk
Interviews will take place through Microsoft Teams
What You Will Do
- Draft changes to terms and conditions of employment.
- Pensions administration.
- HR & pensions enquiries.
- Develop and provide management information and analysis.
- Undertake health and safety duties and responsibilities appropriate to the post.
- Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.
- Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
- Any other reasonable duties requested commensurate with the grade of this role.
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Your Qualifications, Experience, Knowledge and Skills
In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.
- Experience of working within a shared service centre environment.
- Good understanding of using a HR Payroll system and other software/applications.
- Good organisational skills.
- Good written and verbal skills and the ability to communicate confidently, with excellent customer service skills.
- Good inter-personal skills with the ability to work under pressure using your own initiative in order to meet tight deadlines.
- Strong IT and accurate data entry skills.
- Experience of implementing change or process improvement would also be advantageous.
Welsh Language Level Requirements
Essential: Level A1 - Entry level
Welsh language levels
Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.
Additional Information
Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.
Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route.
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Benefits
This role will offer a range of benefits, including:
- Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
- 28 days annual leave, rising to 33 days
- generous leave entitlements for all your life needs
- commitment to professional development
- health and wellbeing benefits and support
- weekly wellbeing hour to use as you choose
See full details for all the employee benefits you will receive.
Please Keep Reading
We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.
We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.
We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on a variety of topics, stay current in their field and continue to learn as their career progresses.
We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.
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