Greggs
People Support Team Leader
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Vacancy Information
We have a fantastic opportunity to join the People Team at Greggs as People Support Team Leader.
We can offer you:
- Competitive pay
- 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
- Colleague discount, up to 50% off our own-produced products
- Paid breaks
- Free hot drinks while on a shift break
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
- Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another
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About the role
This is a full-time role (35 hours per week)
The base location for this role is Greggs House, Quorum Business Park, Newcastle NE12 8BU
What you'll do
As People Support Team Leader you’ll:
- Lead a team of recruitment and people administrators to support our colleagues across the business.
- Support and develop the team to ensure a first-class professional end to end service to candidates and colleagues
- Carry out regular 1-1 sessions and quality checks to ensure that your team is supported in the best possible way
- Use data and reporting to direct the team in tackling workload
- Be point of contact for escalations or complex queries for our customers
About you
You will fit right into this role if you:
- Have experience in leading a busy support team, setting and monitoring SLA's and objectives
- Are comfortable acting as a role model and encouraging a joint approach
- Have high levels of accuracy and attention to detail
- Have strong skills in planning, prioritising, and organising
- Have the ability to influence and advise your team and peers across the business
- Enjoy multi-tasking and working with multiple priorities at pace, delivering results within tight timescales
- Posses excellent IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
- Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
- Are supportive of an inclusive culture – recognising and valuing that difference is good
- Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!
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About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.
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