Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Support the development, delivery, and monitoring of the People Systems and data frameworks, assessing, reporting, and monitoring service performance, identifying trends and systems developments to improve the end-to-end People Services processes
• Collaborating with Heads of Functions, understanding desired goals and support continuous improvement and change initiatives, monitoring plans and resources to achieve design and delivery targets while maintaining process control and compliance
• Lead system design changes, analysing existing systems and processes, providing detailed findings, recommendations, and solutions for improvements to key business stakeholders
• Map and documents key system processes and integrations between systems, monitoring all scheduled jobs across our PS system portfolio and modules
• Deliver cyclical systems processes and activity across the employee life cycle including the launch of the performance reviews, mandatory learning, benefits, legislative review process such as start and end of year payroll processes
• Responsible for managing People Service master data and any bulk uploads, designing and utilising tools to assure quality assurance of data changes, analysing and reporting on data discrepancies across all modules
• Lead the People Services teams and work closely with Oracle squad to design, configure, implement, and test the development of any new system functionality, patches, and upgrades to existing systems, ensuring test packs have right coverage, are fully reviewed to ensure smooth running of services with minimum impact to front facing operational practice and customers
• Responsible for enhancing and increase self service capability through the system development and the provision of regular coaching and guidance of policies, processes, and systems to all users
• Support the design and control requirements, maximising systems reporting and self-service capability, to ensure all managers have ease of access to a defined set of data requirements delivering a seamless customer experience
• Ensure the integrity and quality of people data including data structures, identifying, and addressing data quality issues to ensure data integrity standards are adhered to effectively
• Design and Deliver system dashboards enabling real-time access to people insights, supporting the delivery of the People Strategy
• Creation and delivery of cyclical and legislative reporting of people metrics, ensuring quality, accuracy, and timeliness to enable effective business visibility and reporting
• Build and maintain the Group establishment data ensuring the hierarchy, posts and data accuracy and effective integration and interface with identified People Services and downstream systems
• Lead and contribute to local and Group and People Services projects to enhance service performance and customer satisfaction, ensuring deliverables meet service delivery plans e.g., pay review, terms & conditions review, new oracle module, elements etc
• Provide data and systems expertise to colleagues across the Group, including developing and maintaining systems collateral including user guidance and providing coaching, support and training as required to deliver operational excellence. Adhere to People Services plans including the Risk and Business Continuity Plan, ensuring plans are followed in line with required standards
• Maintain knowledge of data management and systems developments and opportunities, to continually develop competence in the role and contribute to the planning process and future decision making
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures, and statutory requirements
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements

Person specification

Essential

Knowledge, Skills and Experience

• Demonstrates Our Riverside Way and ways of working
• Knowledge of managing and monitoring systems & data structures ensuring governance and control frameworks support data compliance and system performance
• Comprehensive working knowledge of HCM systems, including HR, Payroll, Recruitment and Learning and development systems, utilising wider oracle networks to share and deliver best practice
• Advanced level of technical IT capability including Excel and other MS Office packages
• Commercially aware and results focused with the ability to take ownership of tasks
• Excellent collaborator who can work flexibly around core operational working hours to meet customer and business requirements
• Understanding of the principles of data structures, integrity, and data quality in delivering end to end people services processes effectively
• Understanding and experience of delivering IT enabled solutions to improve efficiency and effectiveness
• Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and managing conflicting priorities
• Results driven with strong analytical skills, including the ability to critically analyse large data sets, complex information, and system structures
• Passionate about putting the customer first, with excellent communication skills both written and verbal and the confidence to interact with employees at all levels
• Ability to show initiative and propose system and data solutions to issues identified

Desirable

• Project, Process or System change management practitioner qualification
• CIPD qualified or equivalent
• Understanding of social housing sector and the challenges it faces
• Evidence of continued professional development

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment