ESP Global Services
People Systems Coordinator
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Brief Description
People Systems Coordinator (HR Technology)
6 Month Fixed Term Contract
Location: Reading, Berkshire
Salary: Up to £35,000 per annum (pro rata)
Contract: Full Time | 6 Month Fixed Term Contract
Help Shape the Future of Our People Systems
ESP Global Services is seeking an organised, proactive, and detail-oriented People Systems Coordinator to support the ongoing development, administration, and continuous improvement of our People Technology platform, centered around UKG Ready.
Working across our HR, Talent Acquisition, Learning, Performance, and Time Management functions, you will play an important role in ensuring our systems continue to evolve following implementation. You'll help coordinate enhancements, improve user experience, support business change, and contribute to future module implementations.
This is an excellent opportunity for someone looking to develop a career in People Technology. Whilst previous UKG Ready experience would be advantageous, it is not essential. We are looking for someone with the aptitude, curiosity, and organisational skills to quickly learn the platform and progressively take ownership of functional system administration and configuration.
You'll work closely with our UK Project Manager, HR and Talent teams, alongside specialist technical configuration and integration resources based in India, giving you exposure to both business and technical aspects of enterprise People Systems.
What This Role Is (and Isn't)
This is a business-facing People Systems role that combines stakeholder engagement, system administration, project coordination, and continuous improvement.
You Will Be Expected To
- Build a strong understanding of the UKG Ready platform.
- Learn and apply functional system configuration to support business improvements.
- Configure administrator-level settings such as workflows, forms, templates, notifications, approval routes, and permissions.
- Coordinate enhancement requests from initial requirement through to implementation.
- Support testing, release management, and business adoption.
- Produce high-quality documentation, user guides, and training materials.
- Engage confidently with stakeholders across HR, Talent Acquisition, Payroll, Learning, and the wider business.
You Will Not Be Expected To
- Develop APIs or technical integrations.
- Perform software development or coding.
- Design technical architecture.
- Be a UKG expert from day one.
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Complex technical configuration and integrations are delivered by our specialist technical resources, allowing you to focus on functional improvements, business engagement, and developing your expertise within People Systems.
Requirements
The Role
Reporting into the Project Manager, you will support the day-to-day coordination, administration, and continuous improvement of our People Systems environment.
Key Responsibilities Include
- Coordinate administration across the UKG Ready platform.
- Support HR, Recruitment, Learning Management, Performance, and Time Management modules.
- Manage enhancement requests, support tickets, defects, and improvement initiatives through to completion.
- Gather and document business requirements from stakeholders.
- Work with technical configuration teams to deliver agreed enhancements.
- Learn and undertake functional configuration to support ongoing business improvements.
- Coordinate User Acceptance Testing (UAT), regression testing, and release validation.
- Maintain system documentation, process maps, and knowledge articles.
- Develop user guides and training materials.
- Support system adoption through user engagement and awareness sessions.
- Maintain RAID logs, action trackers, and implementation plans.
- Monitor data quality, governance, and administration activities.
- Assist with future module implementations and People Systems projects.
- Identify opportunities to simplify processes, improve user experience, and increase system effectiveness.
About You
We're looking for someone with approximately 2-5 years' experience supporting HR, Recruitment, Learning, or other enterprise business systems.
You May Currently Work As An
- HR Systems Administrator
- HRIS Coordinator
- HR Administrator with systems responsibility
- ATS Administrator
- People Systems Administrator
- Business Systems Coordinator
- HR Technology Coordinator
Most importantly, you enjoy improving processes, working with stakeholders, and learning new technology.
You are organised, naturally curious, and comfortable managing multiple priorities while maintaining excellent attention to detail.
Essential Experience
- Approximately 2-5 years' experience supporting HR, Recruitment, Learning, or other enterprise business systems.
- Experience administering or supporting an HRIS, ATS, LMS, or similar platform.
- Strong organisational and project coordination skills.
- Excellent attention to detail.
- Ability to manage multiple priorities and stakeholders.
- Strong written and verbal communication skills.
- Experience documenting processes and producing user guidance.
- Good Microsoft Office 365 and Excel skills.
- Ability to quickly learn new business applications.
- Confidence performing or learning administrator-level system configuration within enterprise software.
- A proactive approach to problem solving and continuous improvement.
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Desirable Experience
- Experience with UKG Ready or similar platforms such as Workday, SuccessFactors, HiBob, BambooHR, Dayforce, or Oracle HCM.
- Experience supporting HR, Talent Acquisition, Learning, or Payroll functions.
- Exposure to HR system implementations or business change projects.
- Experience delivering user training or creating learning materials.
- Understanding of employee lifecycle processes and HR operations.
- Experience performing functional configuration within enterprise business systems.
What Success Looks Like
By the end of your contract, you will have:
- Helped stabilise and mature our UKG Ready People Systems platform.
- Successfully coordinated system enhancements from request through to delivery.
- Developed confidence in undertaking a range of functional configuration activities independently.
- Improved system documentation, governance, and user adoption.
- Contributed to the successful delivery of future People Systems enhancements and implementations.
- Built strong relationships across HR, Talent Acquisition, and the wider business, becoming a trusted point of contact for People Systems support.
Why Join ESP Global Services?
ESP Global Services delivers IT support and managed services to organisations across more than 100 countries. As our business continues to grow, so does our investment in technology that supports our people.
This role offers the opportunity to gain hands-on experience with a modern enterprise People Technology platform, work alongside experienced HR, project, and technical professionals, and play a key role in shaping how our systems support colleagues across a global organisation.
If you're looking to build a career in People Systems, HR Technology, or HRIS, this is an excellent opportunity to develop valuable experience within a supportive and collaborative environment.
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