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People Systems Lead
About Contentsquare
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in-house Talent Acquisition team will only ever come from contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.
About the Job
The Information Systems Department (ISD) mission is to provide solutions, tools, services, data insights, and AI to Contentsquare, enabling employees to work effectively and efficiently. Following recent re-organization shifting Human Resource Information System management from the People team to ISD, we are seeking a People Systems Lead. In this role, you will:
- Lead system configuration, business process design, tier 2-3 maintenance, reporting, and integration projects for our core Human Resources applications, especially Workday HCM.
- Partner closely with People Business Process Owners, IT, Finance, Legal, Procurement, and cross-functional stakeholders globally to deliver scalable People solutions.
What You Will Do:
- Lead Workday HCM administration, design, and configuration; serve as the primary subject matter expert for system optimization and security architecture across HCM modules.
- Design, configure, and continuously improve business processes to streamline People operations, enhance user experience, and enable sustainable growth. Build advanced workflows with:
- Dynamic approval routing.
- Event-triggered notifications.
- Exception handling.
- Conditional logic to support complex international requirements.
- Manage integrations with:
- Payroll providers.
- Benefits.
- Talent acquisition systems.
- Learning systems.
- Third-party tools using EIB, connectors, and REST/SOAP APIs to ensure seamless data flow and maintain data integrity across systems.
- Partner with business teams, particularly the People Team, to translate business requirements into scalable technical solutions while enabling them on product management practices.
- Conduct technical analysis of releases, assess feature impacts, and perform non-regression testing in sandbox environments.
- Implement security configurations including:
- Role-based access controls.
- Domain security policies.
- User-based security assignments.
- Security group inheritance to enforce appropriate data access across complex organizational structures.
- Lead technical troubleshooting and root cause analysis.
- Drive external suppliers or software editors when relevant for system enhancements or issue troubleshooting while monitoring budget.
- Develop and maintain:
- Guides.
- Integration documentation.
- System architecture diagrams to support knowledge transfer and system sustainability.
- Master the People software architecture and data flows around Workday HCM, considering limited ISD involvement on most other systems.
- Deploy ISD product and project methodology, get business team buy-in, and facilitate change management while working in Sprint mode with:
- JIRA for changes.
- JSM for support (tier 2-3 support).
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What You’ll Need to Succeed
✅ 5+ years of experience in HRIS, especially in configuring and administering Workday HCM. ✅ Advanced proficiency with Workday business process framework and expert-level knowledge of Workday's data model. ✅ Deep understanding of Workday security architecture. ✅ Experience with Workday integration tools, including:
- EIB template creation.
- Core connector configuration.
- Web Services (SOAP/REST).
- Workday Studio. ✅ Autonomous, proactive, and exceptional problem-solving skills to challenge needs and prioritize solutions effectively. ✅ Strong communication and interpersonal skills for collaborating with multi-functional teams. ✅ Balanced blend of collaborative, forward-thinking attitude with strategic clarity to prioritize effectively and set clear expectations within resource constraints. ✅ Fluent in English, with French being advantageous.
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What Would Be a Plus?
🔹 Workday certifications. 🔹 Experience developing custom reports, advanced reports, matrix reports, and composite reports with conditional logic in Workday. 🔹 Work experience in an international company. 🔹 Experience with JIRA and JSM.
Why You Should Join Contentsquare
We invest in our people through:
- Career development, mentorship, social events, and philanthropic activities.
- Competitive benefits tailored to meet employee needs.
Key Perks & Opportunities
- Virtual onboarding, Hackathons, and opportunities to interact with your team and global colleagues both on and offsite each year.
- Flexible work policies: hybrid and remote work options.
- Generous paid time-off (varies by location).
- Lifestyle allowance.
- Culture Crew in every country to organize team-bonding activities.
- Stock options for all full-time employees.
- Employee Resource Groups (ERGs) for support and advocacy.
- Benefits tailored to each country.
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Data Privacy Notice
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our Data Subject Rights Portal.
Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.
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