Deliveroo
People Transformation Strategist
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People Transformation Strategist
People Transformation Strategist (Hybrid – London)
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success, we're passionate about building a culture where everyone can thrive.
We’re looking for a People Transformation Strategist to join our London team. This is a hybrid role.
Transform the People Operating System with Transformation Initiatives
- Execute and support transformation initiatives that reshape how the People function operates, building a more efficient, intelligent, and AI-enabled system.
About the Role You’ll be joining the People Process Transformation and Continuous Improvement team. Focused on diagnosing process inefficiencies, redesigning workflows, and implementing scalable solutions across the organisation.
What You’ll Be Doing
- Drive Process Diagnosis & Redesign
- Map end-to-end workflows across core People functions (e.g., Talent Acquisition, onboarding, lifecycle processes) and:
- Identify inefficiencies
- Document root causes
- Map end-to-end workflows across core People functions (e.g., Talent Acquisition, onboarding, lifecycle processes) and:
- Embed AI-Enabled Solutions
- Apply an AI-first lens to:
- Design intelligent workflows
- Automate tools that reduce manual effort
- Enhance the employee experience
- Apply an AI-first lens to:
- Support Global Change Management
- Coordinator rollout logistics:
- Draft stakeholder communications
- Track action items across international teams and geographies
- Support adoption of new ways of working
- Coordinator rollout logistics:
- Develop Enablement Materials
- Produce clear:
- Process documentation
- Playbooks
- Training guides for smooth workflow transitions
- Produce clear:
- Analyse Performance Metrics
- Build and maintain dashboards to:
- Monitor process performance
- Translate data insights into actionable recommendations
- Build and maintain dashboards to:
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What You’ll Need to Thrive
Essential
- Significant operational experience in:
- Process improvement
- Business operations
- Consulting or People operations
- Management of defined workstreams with minimal friction
- Fluency with AI tools in professional contexts, covering:
- Accelerating analysis/automation
- Prototype solutions
- End-to-end process mapping skills:
- Solve complex workflow problems
- Document root causes
- Cross-functional coordination experience in:
- Change management
- Project management
- Global comms with distributed teams
- Data literacy:
- Build performance reporting
- Interrogate trends
- Use metrics for accountability/justification
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Nice to Have
- Familiarity with Continuous Improvement frameworks like Lean, Six Sigma.
Why Join Us?
Do work that makes a visible impact across a dynamic three-sided marketplace. Scope of Impact: ✔🔧 Daily improvements for customers, partners, and riders. ✔🌱 Fast growth in an entrepreneurial environment with autonomy. ✔🧠 Build a career, developing skills as the organisation evolves. ✔🌎 Deliver together in an inclusive culture that thrives on collaboration.
Culture & Impact Deliveroo is now part of DoorDash, unifying with global ambition. Depending on your role, collaborations could extend across teams at DoorDash/Wolt.
Diversity, Equity & Inclusion We prioritize equality of opportunity for all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, or religion. Additional support is available for candidates with disabilities during recruitment.
Apply Now If you’re passionate about impact at pace and growing with ambitious teams, we’d love to hear from you! Find the application and more about our fair hiring process here.
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