Dukes Bailiffs Limited
Performance Administrator
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Performance Administrator
The Role at a Glance
- Location: Stone, Staffordshire
- Department: Client & Sales
- Reporting to: Head of Performance
- Working pattern: 8am-4:30pm & 8:30am-5pm
- Salary: £26,230
A Great Place to Work®
At Dukes, we’re proud to be recognised for our culture, fairness and commitment to doing the right thing for our people and for the communities we serve.
Dukes is externally certified as a Great Place to Work®, based entirely on feedback from our team. Dukes is a Disability Confident Employer, committed to fairness, accessibility and equal opportunities.
About The Role
The Performance Administrator is responsible for collecting performance data and reports across multiple clients, contracts, and SLAs, while supporting the management, automation, and continuous improvement of internal systems.
The role is a collaborative one, that will work with colleagues to review our systems and services to identify improvements and assist with the delivery and implementation of these.
Job Summary
Data & system
- Working closely with the Senior Performance Administration team to produce month-end statistical reports for clients.
- Delivering standard routine reports on a daily, weekly, and monthly basis, as well as ad hoc reports when required.
- Attending product advisory meetings with Civica to obtain and communicate ongoing system updates across the business.
- Creating, amending, and removing internal and external users within internal systems.
- Investigating and resolving upload, return, and payment file issues, including re-running files where required.
- Managing the end-to-end client onboarding process, including participation in client inception meetings.
- Supporting trace reporting and system enhancements, identifying reporting improvements and escalating findings to the Senior Performance Administrator and Head of Performance.
- Assisting the Sales team by providing client statistics and performance data ahead of meetings.
- Supporting the Bid Team with tender submissions by producing and presenting accurate statistics in a timely manner to support bid writing and new business objectives.
- Attending client inception meetings alongside the Head of Performance.
- Providing continuous support for the Systems inbox, assisting the Senior Performance Administrator while maintaining the 48-hour SLA.
- Supporting departmental objectives, including process automation and system innovation initiatives.
- Carrying out regular data cleansing and continuous improvements across internal systems.
- Contributing to end-to-end system-related projects in collaboration with the Senior Performance Administrator and Head of Performance.
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Innovation & Continuous Improvement:
- Being commercially aware and able to minimise costs where possible by identifying better ways of working.
- Liaising with, and maintaining strong relationships with, our external system providers as well as working closely with projects assisting Head of Performance with any Digital & Tech related queries as part of the wider system transformation project.
Experience
Key skills & experience
- 12 months’ experience in a similar administrator role
- Enforcement experience and relevant system experience are desirable but not required.
Skills / Attributes
- Time Management - you work well both independently and as a team and manage your own time/workload efficiently, to meet your own deadlines as well as those of others internally and externally.
- Excellent communication - you have strong written and verbal communication skills and the confidence to engage with stakeholders from all levels of the business
- Organisation - you can follow a process and stay on top of a varied and rapidly changing workload without dropping the ball. You have a strong attention to detail.
- Critical and Analytical thinking - you can quickly identify solutions to problems and have an analytical and inquisitive mindset.
- Collaboration – able to work effectively with internal teams and external organisations to achieve positive outcomes.
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Salary & Benefits
- Grade: 1
- We are a certified Great Place to Work ®
- 25 days annual leave, plus bank holidays.
- Mandatory office shut-down between Christmas and New Year to switch off and enjoy the festive season.
- Flexible hybrid working model with a mix of office working and home working.
- Company pension scheme
- Eye care vouchers
- Employee benefits platform including retail discounts and vouchers and an Employee Assistance Programme
- A dedicated training and development programme
- Company Sick Pay Scheme
- Workplace Mental Health initiative
- Free secure on-site parking
- Dress down Fridays
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CONTACT US:
Dukes Court,
7 Newcastle Street,
Stone,
Staffordshire,
ST15 8JT
01785 825501
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CLIENT AREA
© Dukes Bailiffs Limited 2026.
Registered in England and Wales | Company Number: 04418615 | Registered address: Dukes Court, 7 Newcastle Street, Stone, Staffordshire, England, ST15 8JT.
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