This role goes beyond analysis alone, requiring the ability to partner with stakeholders, understand business context, and translate performance trends into clear actions and recommendations.

You will also contribute to service improvement, performance assurance and continuous improvement activity across the wider Technology & Security function.

In addition, you will provide technical leadership and coaching to analysts, helping to strengthen analytical capability and promote the effective use of performance data across the directorate.

What you Bring:

• Demonstrable experience in a similar role in an IT environment
• Significant experience developing performance metrics, dashboards and balance scorecards
• Demonstrable experience delivering actionable insight
• Service Management experience
• Ability to communicate relevant, compelling stories using the most appropriate medium and how to give complex recommendations at a tactical and strategic level. Ability to present analysis and visualizations in clear ways to communicate complex messages. Ability to communicate negative and positive information to stakeholders
• Ability to oversee the development and consistency of performance measurement frameworks across multiple projects. Confident ensuring that these frameworks are aligned to business needs and strategy
• Understand and can teach and supervise a wide range of analysis techniques. Know how to help organisations create and learn from strategic insights and how to apply innovative approaches to resolve problems
• Demonstrable knowledge in how to give direction on which tools or methods to use and bring insight and expertise to how user needs have changed over time and ensure these are met. Skilled at applying strategic thinking to the problem of how to provide the best service for the end user. Competently consider the political strategy and implications of any analyses and insights
• Knowledge of ITIL Service Management, Software Development (inc Agile/DevOps), and Risk and Control Management through work experience as part of a technology function
• Highly proficient with two or more of the following - MS Excel, SQL, Python, Spyder, PowerBi, AI tooling

Benefits

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

To find out what’s it’s like to work at Student Loans Company click here SLC Careers

The Legal Bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.

SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.