HM Land Registry
Performance Analyst
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Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Plymouth, South West England, PL6 5WS : Telford, West Midlands (England), TF3 4NT
Job Summary
We are looking for a Performance Analyst to join HM Land Registry’s analytical community and play a key role in supporting some of our most important digital transformation programmes.
Supporting the Head of Performance Analysis and Senior Performance Analysts, you will be involved in HM Land Registry’s leading digital transformation projects. You will be part of a highly skilled analytical team that provides data, analysis and insight at pace to a wide range of stakeholders.
This is a chance to champion the use of data and analysis to drive our digital transformation ambitions and support digital product development. The successful candidate will use their data and analysis skills to support high quality analytical insight to senior leadership on our high-profile work areas.
This is an exciting opportunity to develop your analytical expertise while contributing to products and services that support millions of customers across England and Wales.
Job Description
At HM Land Registry, data and insight are at the heart of our digital transformation journey. As a Performance Analyst, you will help ensure our digital products are informed by robust evidence, meaningful performance measures and actionable insights.
You will work collaboratively with colleagues from a range of professions, including data science, user research, customer insight and account management, to understand user needs, identify opportunities for improvement and measure the impact of digital services. Through your analysis, you will support product teams and stakeholders to make informed decisions that deliver better outcomes for our customers.
This role offers the opportunity to gain a deep understanding of HM Land Registry’s business processes and digital products, enabling you to become a trusted analytical expert within a fast-paced and evolving environment.
Main Duties
- With demonstrable passion for performance analysis, you will identify, source and analyse the most appropriate data to provide actionable stories and insight.
- You will communicate your findings to support digital product teams and other stakeholders, and influence decision-making and digital product development.
- You will help develop performance measurement frameworks for each product development team to help support decision-making throughout each product’s lifecycle.
- Influencing a “what does good look like” agenda, alongside Senior Performance Analysts you will help identify and apply meaningful KPIs.
- You will have the opportunity to get an in-depth knowledge of HM Land Registry processes and its digital products to become an expert in how HMLR functions. This knowledge alongside your analytical prowess will help you collaborate with colleagues in other professions for example, data science, user research, account management and customer insight.
- The speed of HMLR’s digital transformation requires you to work at pace to produce analysis quickly, sometimes with conflicting priorities. You will need to know how to prioritise your tasks and work to an Agile methodology in delivering outputs in a fast-paced environment.
Why Join Us?
This role provides an excellent opportunity to champion the use of data and analysis in driving HM Land Registry’s digital transformation ambitions. You will use your analytical skills to deliver valuable insight on high-profile programmes and support senior leaders in making evidence-based decisions that improve services for customers.
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Travel and Flexibility
- Occasional travel across the HM Land Registry estate and to external locations will be required.
- Attendance at meetings, workshops and conferences, including occasional overnight stays, may form part of the role.
- You will be expected to work flexibly when required to meet business needs and support key priorities.
At HM Land Registry, we are committed to creating a welcoming, inclusive and supportive workplace where everyone can thrive. We value diversity of thought, experience and background and encourage applications from people from all communities and identities. We are committed to providing an accessible recruitment process and will make reasonable adjustments where needed.
Person specification
Essential Technical Skills And Qualifications
- Degree in a numerate subject (including, but not limited to maths, physics or engineering) or substantial, relevant work experience.
- Experience in performance analysis or a similar analytical role, ideally in a digital or data-driven environment.
- Proficiency in Power BI or similar business analytics tool, and a working knowledge of SQL, R and/or Python.
Desirable Technical Skills And Qualifications
- Relevant skills, knowledge and application of Operational Research techniques (OR)*; and/or
- Qualifications** to allow 'badging' to join GORS (Government Operational Research Service) in an analytical profession. see www.operational-research.gov.uk and www.theorsociety.com for more information
- Qualifications are a 2:1 in a numerate subject, with substantial experience in applying either:
- operational research;
- statistics;
- data science.
Essential Experience
- Seeing the Big Picture: Demonstrating an understanding of business goals and turning these into tangible performance measures
- Managing a Quality Service: Relevant workplace experience focused on stakeholder needs and outcome delivery, ensuring performance standards are met, evidence used to enhance service quality and insights inform resource allocation and prioritisation.
- Communicating analysis and insight: A user-centred mindset, with a commitment to improving public services through data and insight. Can turn complex data into compelling, clear and actionable stories, communicating findings and tactical recommendations that inform wider decisions.
- Analysis and Insight
- Communicating analysis and insight
- Performance Measurement
- Quality Assurance of Data and analysis
- Technical Understanding (performance analyst)
- Understanding analysis across the product life cycle
- User-centred analysis
- Working with constraints (performance analyst)
Demonstrate skills and abilities as set out in the Government Digital and Data (GDD) Capability Framework: https://ddat-capability-framework.service.gov.uk/role/performance-analyst#performance-analyst
Desirable Experience
- Experience of working with HMLR’s operations and their associated data
- Using appropriate data: Use of web analytics tools such as Google Analytics.
- Understanding analysis across the product lifecycle: Experience of working with and providing analysis to digital service teams at different stages of the product lifecycle.
- Working knowledge of UK Government guidance documents for analysis and evaluation, including the Aqua Book, Green Book and/or Magenta Book.
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Please note that desirable criteria will only be assessed in the event of high application numbers and/or as a tiebreaker.
Behaviours
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Managing a Quality Service
- Communicating and Influencing
Technical skills
We'll assess you against these technical skills during the selection process:
- Experience in performance analysis or a similar analytical role, ideally in a digital or data-driven environment.
Alongside your salary of £39,849, HM Land Registry contributes £11,544 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
We have integrity – we value honesty, trust and doing the right thing in the right way. We drive innovation – we are forward-thinking, embrace change and are continually improving our processes. We are professional – we value and grow our knowledge and professional expertise. We give assurance – we guarantee our services and provide confidence to the property market.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Upon applying you will be required to complete a Verbal & Numerical Reasoning test before you can proceed with the rest of your application.
Then to apply for this vacancy, you will need to complete the short online application form and attach an anonymous CV that will demonstrate how you meet the Essential Experience set out in the person specification and/or job description.
Analysis And Insight
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