HM Revenue & Customs
Performance Analyst
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Performance Analyst
About The Job
Job Summary
Discover a career with purpose, growth, and belonging at HMRC. Join our team by watching our employees share their experiences:
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Role Overview
Finance, Planning & Performance (FP&P) underpins Customer Services Group (CSG) by delivering evidence-driven insights that shape high-quality service delivery for millions of customers.
Performance Insight and Forecasting Analyst – Leeds
You’ll harness data, analysis, and foresight to:
- Analyze performance, demand forecasting, and operational strategy
- Collaborate closely with stakeholders across operations and leadership
- Convert complex insights into clear communication for strategic decision-making
This role suits analytically-focused professionals who thrive under pressure and can bridge data with real-world outcomes.
Key Responsibilities
- Develop high-impact analysis supporting planning, forecasting, and performance-informed decisions across HMRC Customer Services
- Ensure data accuracy, reliability, and fit-for-purpose Application across diverse operational datasets
- Identify trends, risks, and opportunities using both historical and predictive analysis
- Translate technical data insights into digestible formats for senior executives and operational teams
- Operate within governance frameworks, providing data quality assurance while balancing flexibility and responsiveness
Webinar Opportunity
Attend a Candidate Session on 10th July 2024, 10:30 AM for firsthand insights into the role and HMRC’s performance analysis goals.
Person Specification
Essential Criteria
You possess:
- Applied analytical experience with performance/forecasting metrics to support decision-making
- Validation skills for data integrity (Excel/Power BI/SQL tools a plus)
- Ability to simplify technical narratives for written/verbal audiences (org charts, dashboards, board briefings)
- Multitasking & prioritization to handle competing deadlines and shifting priorities
- Stakeholder engagement proficiency at all levels—balancing intelligent challenge with evidence-based collaboration
- Advanced numeracy and skills using tools like Excel (advanced techniques) and/or statistical/executive dashboards
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Leeds Location Notes
- Move Adjustment Payment available if moving from Bradford (eligibility criteria apply—read the HMRC guidance).
Assessed Behaviours During Selection
During the recruitment process, you will be evaluated on:
1. Making Effective Decisions
- Deploy structured thinking to tailor outputs to diverse organizational needs.
2. Delivering at Pace
- Navigate competing priorities to drive timely delivery under changing expectations.
Benefits
Compensation & Pension
- Salary: £37,682
- Pension: HMRC sponsors £10,916 into the Civil Service Defined Benefit pension scheme, delivering competitive tax-efficient benefits.
Worklife Flexibility
- Hybrid options: Work 24 ourset weeks onsite, supported by flexible/hybrid policies catering to diverse needs.
Leave & Support
- 25-30 days’ leave (accrual: +1 day per year up to max 30)
- Alpha Pension: Employer contributes ≥28.97% of salary.
- Family-friendly policies and career development (coaching, internal mobility).
Selection Process
Phase 1: Apply (Name-Blind CV + 750-word Personal Statement)
- Address Person Specification criteria—evidence of numeracy; forecasting expertise; stakeholder collaboration.
- Deadline: Tests expire at [16/07/2026]. Submit tests within 24–48hrs of invitation.
Phase 2: Numerical & Verbal Tests
Online via CSJobs. Key tip: Register for study resources on invitation.
Phase 3: Case Study/Interview
- Strengths-Based Questions: Sample: “Customer needs should always prioritize—do you agree?”
- Behavioral interview: Focuses on decisions and pace as per Person Specification.
- Hybrid workplace welcome. Interview date TBA promptly.
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Eligibility
Ensure you tick eligibility boxes accurately. Mistakes affecting access mischarged—advise early to unblock elsewhere (contact) via correct subject line included.
Mobility & Inclusion
Disability/Carriable Adjustments
Contact两天前 (印度件) re breach support.
Combined PA/Home Office Access
Onboarding requires *NI Number—save to HMRC’s [digital wallet](https://www.nationassignment.com/app-texts/hrm=A};
/### Test Accessibility No time limit. Non-central test tools: Check Reasonable Adjustements for Online Tests.
Reserve & Merit Lists
- Reserve list runs 12 months.
- Merit tied to location preferences.
Eligibility Checks
- DBS: Mandatory for all.
- Security Baseline: Embboxes baseline personnel standards (check).
- Posteti-Interview: IFD check on fraud history; applicant data auto-removed.
Nationality Policy
Open to:
- UK/EU/Irish/Commonwealth/EEA/Liechtenstein nationals
- EU varins under EUSS (Foreign Policy EUSS)
- with mandated work leave or
- applying post-DB (humanitarian assent)
Requests to maximum rights granted; clarify here:
civil Service Code Requirement
Honestly sensitivity: HMRC adhere to Civil Service Code and require accepture unsanctioned disclosure—usage.
More Information
For all candidates or career consideration: Great Place to Work for Veterans | Policies & Use STATE Rate video
Contact:
Questions:
TeamHMRC@email.gov.uk|unitybusinessservicesrecruitmentresults@hmrc.gov.ukSpecific adjations:michael.corbett@hmrc.gov.uk
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