How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Position Description
At CGI, you'll play a key role in transforming how critical services are monitored, measured, and continuously improved. As a Performance Analyst, you'll use data-driven insights to enhance service resilience, optimise performance, and help deliver outstanding outcomes for our clients. Working alongside talented colleagues in a collaborative environment, you'll have the opportunity to influence strategic decisions, solve complex challenges, and drive meaningful innovation through modern observability and automation practices. You'll be empowered to take ownership of your work, supported in your professional growth, and encouraged to make a lasting impact across high-profile programmes.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your future duties and responsibilities
In this role, you will help shape the performance and operational excellence of complex, business-critical services by turning data into actionable insight. You'll analyse application, infrastructure and user experience metrics to identify trends, uncover root causes, and recommend improvements that enhance reliability, resilience and customer outcomes. Working closely with engineering, service management and client stakeholders, you'll use modern observability platforms and automation to support informed decision-making and continual service improvement.
You'll have the opportunity to influence how services evolve by developing meaningful performance measures, improving reporting capabilities and driving a proactive, evidence-based approach to operational management. Your expertise will help teams identify risks earlier, reduce recurring issues and maximise the value of observability and AIOps capabilities across the service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key responsibilities:
- Monitor & Analyse application, infrastructure and service performance using Grafana, Kibana, AIOps Nova and related observability platforms.
- Develop & Measure KPIs, SLIs and operational performance frameworks aligned to business and client objectives.
- Investigate & Resolve incidents by performing detailed root cause analysis using telemetry, logs and operational data.
- Automate & Optimise reporting and analytical processes using Python, SQL and reusable automation solutions.
- Produce & Present insightful dashboards, reports and recommendations for both technical and non-technical stakeholders.
- Identify & Improve service trends, performance bottlenecks and opportunities to enhance resilience and customer experience.
- Collaborate & Influence engineering and service teams to validate improvements and measure their effectiveness.
- Support & Forecast capacity planning and long-term service optimisation through trend analysis and performance modelling.
- Drive Continuous Improvement by promoting data-driven decision making and evolving observability best practices.
Required Qualifications To Be Successful In This Role
To succeed in this role, you'll have experience analysing the performance of complex IT services and translating operational data into meaningful business insights. You'll be comfortable working with observability platforms, automation tools and large datasets, while communicating confidently with both technical and business stakeholders. A passion for continual service improvement, strong analytical thinking and a collaborative approach will enable you to make a significant impact.
Essential Skills:
- Experience analysing application, service or operational performance within complex IT environments.
- Strong analytical and problem-solving skills with the ability to interpret complex datasets.
- Hands-on experience with Grafana, Kibana or similar observability platforms.
- Proficiency in Python for automation, scripting and data analysis.
- Experience using SQL and data interrogation techniques.
- Understanding of application architectures, APIs, cloud platforms and distributed systems.
- Experience defining and reporting against KPIs, SLIs and service performance metrics.
- Excellent communication skills with the ability to present technical insights to diverse audiences.
- Degree in Computer Science, Data Analytics, Mathematics, Engineering, Information Systems or equivalent professional experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Experience With AIOps Nova Or Other AIOps Platforms.
- Knowledge of OpenTelemetry and modern observability frameworks.
- Familiarity with Site Reliability Engineering (SRE) principles.
- Experience working within Government, regulated or enterprise environments.
- ITIL Foundation certification.
- AWS, Azure, Python, Data Analytics or Observability-related certifications.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
- You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
- Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
- You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location