Whitehall Resources
Performance Analyst - SC Cleared
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Performance Analyst - SC Cleared
Whitehall Resources are currently looking for a Performance Analyst based in Shropshire for an initial 6-month contract.
*** MUST HOLD ACTIVE SC CLEARANCE ***
*** INSIDE IR35 ***
Job Spec:
The client uses an in-house tool to rapidly develop digital forms. The multidisciplinary teams utilize key technologies which include Upscan, Kana, Scala, the GDS prototyping kit, and Legup.
This is an exciting role for a Performance Analyst who wants to help an important, busy delivery team improve how it uses data to shape and assess the 'always full' pipeline of customer-facing digital forms. It's an area which does have delivery commitments but also lots of opportunity to play and innovate with data.
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The role will involve working with stakeholders to establish data frameworks for individual forms that allow us to track performance across the forms journey, not just building queries from specifications.
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There are forms that cover every business & customer process - so exploring their data - and how this ties into operational data like calls and case working efficiency is part of the bigger picture.
The role requires experience in a government environment and service standards. The area is a fast-paced area, with a short delivery lifecycle, and requires someone who is able to context switch quickly and effectively.
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