HM Prison and Probation Service
Performance and Quality Officer - Permanent (Ref: 19343)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
This position is based at NMS Stoney Lane Probation Office Sunderland, SR5 2JB, NMS Team Valley Unpaid Work Probation Service NE11 0ZF, NMS Victoria House, NE4 7YJ, NMS Wear House, DH1 1TH, NMS Weatherby House, TS18 2SL, NPS 156 BOROUGH ROAD MIDDLESBROUGH, TS1 2EJ, NPS 160 ALBERT ROAD MIDDLESBROUGH, TS1 2PZ, NPS 9 CORPORATION ROAD DARLINGTON, DL3 6TH, NPS Durham City Probation Durham, DH1 5SU, NPS DURHAM HOUSE PETERLEE, SR8 1PS, NPS GREENWELL ROAD NEWTON AYCLIFFE, DL5 4DH, NPS GROUND FLOOR ADVANCE HOUSE THORNABY STOCKTON-ON-TEES, TS17 6QX, NPS MOWLAM HOUSE MIDDLESBROUGH, TS6 6DF, NPS SECRETAN WAY SOUTH SHIELDS NE33 1RG, NPS SOUTH VIEW ASHINGTON, NE63 0RY, NPS WARWICK STREET GATESHEAD, NE8 1PZ
Job Summary
Please refer to Job Description
Job Description
This is a permanent position for a Performance & Quality Officer within the North East Probation Service Performance Team (based within the regional Performance & Quality Team). The successful candidate will work closely with the Performance Manager, P&Q Officers and Performance Analysts to support the provision of high quality management information and analysis, and in supporting PDUs in maintaining and enhancing performance.
Overview Of The Job
The job is a member of a team of 2 to 4 PQO’s working with individual LDU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities.
Summary
The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:
- Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
- Developing and delivering a quality improvement programme for the Division
- Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.
- Running improvement initiatives to address opportunities for performance improvement
Working with other PQO’s to share best practice and maximise improvements in quality and performance.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
-
Support Service Delivery Quality Improvement and Practice Development
- Provide guidance for delivery of effective practices across the LDU clusters
- Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
- Implement systems for reviewing and assessing effective practice within the LDU clusters
- Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
- Contribute to a culture of innovation and continuous improvement
-
Performance management within the LDU Clusters
- Support performance management of LDU clusters within the division
- Identify opportunities for performance improvement and analysing trends within LDU clusters
- Support the implementation of performance plans within LDU clusters and monitor their effectiveness
- Work with PQO colleagues to share good practice and promote performance initiatives
-
Quality Management
- Support continuous quality improvement
- Implement best practice initiatives internally
- Monitor compliance with quality systems
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Develop Team and Partnership Working
- Be responsible for establishing effective working relationships with other teams and with colleagues
- Write reports for management on contract performance and provide cost analysis where required
- Provide information to colleagues where required
- Support a performance and quality-focused organisation
-
Plan and organise
- Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriate
- Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
- Share knowledge and good practice to inform the continual improvement of service delivery
-
Use communication effectively
- Providing information, feedback and advice
- Influencing and persuading
- Participate in meetings using appropriate skills, styles and approaches
-
Enhance your own performance
- Manage own resources and professional development
-
Use information to support decision makers
- Liaise with staff to receive, collate and analyse information, compiling reports as necessary
- Develop and utilise data to identify trends and recommend action to maintain and enhance performance
- Comply with systems for the exchange of sensitive information, data and intelligence
-
Manage Diversity and Quality
- Support a culture and systems that promote equality and value diversity
- Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
-
Manage Projects
- Ensure an effective approach to project and process evaluation
- Manage a programme of complementary projects
- Enable others to carry out project management roles
- Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
Behaviours
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
Essential Experience
- Demonstrate experience of performance management
- Demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques
- Operational experience of working in a Probation setting
- Experience of quality systems and implementing quality improvement initiatives.
Technical Requirements
- NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).
- Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).
Ability
- Demonstrate the ability to maintain information & administrative systems including databases.
Person specification
Qualifications
- NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus notes
Behaviours
We'll assess you against these behaviours during the selection process:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus notes
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills