Utility Warehouse
Performance Content Specialist
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Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
We deliver progress. What you’ll do and how you will make an impact.
About the role
This role focusses on creating practical, scale-able content, e-learning videos, webinars, guides, toolkits, and onboarding resources. You will work with our Partners (our self employed network - who spread the word about Utility Warehouse.)
We value individuals who enjoy simplifying the complex, creating highly engaging digital experiences, and building resources that drive real-world business growth.
We put people first. It’s all about you..
Required Skills and Experience
Digital Content Creation
Proven experience creating digital content across multiple formats with strong written communication skills and high attention to detail.
Experience with Authoring Tools
Hands-on experience using e-learning authoring tools and digital content platforms.
Information Simplification
The ability to translate complex, technical, or business-heavy information into simple, practical, and engaging resources.
Project Management / Prioritisation Skills
Strong organisational skills with the ability to manage multiple priorities at pace in a fast-moving environment.
Stakeholder & Partner
Comfortable working directly with a diverse range of stakeholders, Partners, Trainers, and external vendors.
Data-Driven Iteration
Experience using operational reporting, engagement insights, learner behaviour data, and user feedback to continuously optimise content effectiveness and Partner learning experiences.
Skills / Competencies
Agility & Pace
Ability to manage multiple projects simultaneously without compromising on quality or accuracy.
User-Centric Design
Focusing on the Partner's needs to ensure content is accessible, easy to navigate, and actionable.
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Collaborative Communication
Building trust across internal teams, trainers, and speakers to align on common enablement goals.
Tech Literacy
Quickly mastering new digital tools, platforms, and AI-driven technologies.
Responsibilities:
Creating Engaging Content & Digital Experiences
Designing and developing practical, scalable content across multiple formats (e-learning, video, webinars, guides, toolkits, PDFs, onboarding resources, and interactive experiences) to drive confidence and activity across a network of 70,000+ Partners.
Content Management & Quality Assurance
Owning the front-end positioning, user-testing, content organisation, and continuous improvement of digital content assets across Partner-facing platforms, aligning with the operational frameworks, publishing processes, and performance insights provided by the Operations & Systems Specialist.
Driving Partner Performance
Building resources that help Partners improve real-world customer conversations, build momentum, and increase conversions, that sit within:
- The Partner Portal
- Yoodli - our AI-powered conversation coach
- AskMii - our AI chatbot
Cross-Functional Collaboration
Working closely with the Operations & Systems Specialist, stakeholders, trainers, and operational teams to translate complex business information into simple, actionable, and high-impact digital enablement experiences.
Event & Campaign Support
Supporting live Partner experiences, performance-focused sessions, launches (current project: rebrand), and major network events throughout the year (including occasional evening or weekend travel).
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Annual discretionary performance based, annual bonus scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences
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You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Nicola Dorrington will be your point of contact throughout the recruitment process.
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
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