Lorien
Performance Improvement Delivery Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Performance Improvement Lead
Location: London (Hybrid – 3 days onsite)
Contract: 6 months
IR35 Status: Outside
About the Role
We’re seeking a dynamic Performance Improvement Lead to support a major global information services organisation undergoing a large-scale ETS Service Transformation. You’ll be embedded within the organisation’s transformation programme, driving rapid, high-impact service improvements that align with long‑term strategic change.
This role is all about pace, disciplined coordination, and delivering tangible operational uplift—achieved through exceptional facilitation, governance, and stakeholder engagement rather than direct authority.
What You’ll Be Doing
Enable Rapid Service Performance Improvement
- Coordinate and facilitate short-cycle, high-impact improvement initiatives.
- Maintain momentum through structured delivery discipline.
- Ensure actions are pragmatic while aligned to future operating model design.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Establish Governance & Delivery Cadence
- Set up stream-level governance, decision forums, and reporting rhythms.
- Run daily and weekly delivery forums and manage clear escalation routes.
- Maintain visibility of priorities, sequencing, risks, and progress.
Design & Shape Improvement Approaches
- Develop a Performance Improvement Playbook with repeatable improvement patterns.
- Create time-boxed initiative designs with defined outcomes and decision points.
- Feed technical and process requirements into relevant product and technical teams.
Coordinate Delivery & Track Outcomes
- Orchestrate day-to-day improvement delivery across cross-functional teams.
- Surface and escalate blockers or trade-offs in real time.
- Track benefits and show clear evidence of impact.
- Continuously reprioritise based on data, performance insight, and governance direction.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Engage Stakeholders & Build Insight
- Work closely with delivery teams and frontline staff to gather operational insights.
- Communicate progress, wins, challenges, and lessons learned.
- Provide structured feedback into service design, capability development, and tooling/data requirements.
What You Bring
- Experience delivering change through coordination, facilitation, and strong governance.
- Confident stakeholder engagement skills across operational and leadership levels.
- Ability to operate at pace and create clarity in complex transformation environments.
- A highly hands-on, outcome-oriented approach.
- Experience working within large-scale transformation or multi-stream programmes.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location