Nationwide
Performance Lead Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Performance Lead Manager
The Performance Lead Manager role is a unique and pivotal position, often mistaken for a traditional Team Manager, but it offers so much more. Sitting at the centre of operations, quality, and capability, this role focuses on driving performance across the contact centre to deliver consistently excellent customer outcomes.
This is not a standard operational leadership role. Instead, it’s about enabling success through real-time support, coaching, and performance insight. You’ll play a key role in ensuring colleagues are confident, capable, and delivering to the highest standard in every customer interaction.
Leading a team of Performance Leads, you will take ownership of key areas, including:
- Live operational support
- Capability development
- Translating performance data into meaningful, actionable improvements across the function
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We are happy to consider flexible working approaches to help you perform at your best.
About Virgin Money at Nationwide
At Nationwide, we offer hybrid working wherever possible. Our hybrid approach helps facilitate rewarding relationships by bringing colleagues together across our UK-wide estate, while also supporting generous access to home working. We value time in the office for problem-solving, learning, and fostering a strong connection among teams.
For this role, you’ll be assigned to our nearest regional hub. You will need to regularly connect with colleagues for collaboration events at one of our office sites. If your application is successful, your hiring manager will provide further details on the arrangement.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and the integration will be phased and considered over the coming years.
From day one, you’ll be employed by Nationwide, delivering real impact while benefiting from a highly competitive range of benefits. At Nationwide, we ensure employees are rewarded, recognised, and celebrated.
Nationwide is committed to the redeployment of employees impacted by organisational changes, and as such, applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (e.g., on parental leave) or a temporary worker, please use your personal email address to submit an application.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills