Performance Manager

Job Description Overview The Performance Manager is responsible for leading performance monitoring, analyzing operational metrics, and driving continuous improvements to meet the Employer’s objectives within metro Operations & Maintenance (O&M). This role ensures that all O&M Contractors achieve their contractual performance targets by closely tracking KPIs, identifying deviations, and implementing corrective strategies. The position requires strong analytical expertise, experience in driverless metro operations planning, and the ability to manage performance frameworks, data systems, and stakeholder expectations. The Performance Manager also plays a vital role in evaluating performance trends, ensuring data integrity, and supporting decision-making through structured reporting and analysis. Your role Performance & KPI Oversight Lead monitoring and analysis of operational performance across metro services Ensure each O&M Contractor meets contractual performance requirements Track and analyse deviations from targeted performance metrics Measure, evaluate, and audit contractor performance against defined KPIs Identify trends, risks, and opportunities for operational improvement Corrective Action Management Ensure O&M Contractors propose and implement effective corrective measures Evaluate effectiveness of corrective actions and adjust strategies as required Review and oversee RAMS (Reliability, Availability, Maintainability, Safety) analysis Ensure continuous improvement in contractor performance and service delivery Data & Digital Systems Review and analyze operational data for accuracy and insights Ensure integrity, reliability, and accuracy of performance data Develop and maintain dashboards and reports for senior management Ensure cyber integrity and security of digital performance systems Stakeholder Engagement Liaise with internal teams and O&M Contractors to align performance goals Support performance reviews, workshops, and meetings with stakeholders Provide insights and recommendations to the Employer and senior leadership Facilitate communication between technical, operational, and management teams About you Bachelor’s degree in Information Technology, Operations Management, or related field (Master’s preferred) Minimum 10 years of experience in performance management, preferably in rail/metro sector Proven experience in operations planning, especially for driverless metro systems Strong analytical, problem-solving, and decision-making skills Experience in KPI management, performance frameworks, and reporting systems Good understanding of RAMS and operational performance metrics Excellent communication and stakeholder management skills Ability to interpret complex data and recommend actionable insights Proficiency in data analysis tools, dashboards, and reporting systems Rewards & benefits Explore the rewards and benefits that help you thrive – at every stage of your life and your career. This includes: Tax-free salary. Life insurance coverage. Medical insurance. Annual leave balance. Company gratuity scheme. Discretionary bonus program. Annual flight contribution. Transportation & housing allowances. Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition. Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at Atkinsrealis or follow us on LinkedIn.