Space & Time
Performance Manager
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Client Experience - Performance Manager
Location: Manchester
Working Arrangement: Hybrid working and flexible working hours (3 days in/2 days WFH)
Salary: In line with market rate + discretionary bonus + benefits
About Space & Time
Space & Time is an independent growth marketing agency combining media, technology, data, and creativity to help ambitious brands grow. Since 2000, we've partnered with organizations across sectors including property, healthcare, retail, and e-commerce, delivering measurable business outcomes through strategic thinking, smart technology, and exceptional client service.
With over 120 specialists across our offices in London, Surrey, Manchester, Bournemouth, and Edinburgh, we're big enough to deliver national and international impact, while remaining agile, collaborative, and entrepreneurial in how we work. We partner closely with leading technology platforms including Google, Microsoft, and Meta, and have been recognized with numerous industry and employer awards.
What sets Space & Time apart isn't just what we do, it's how we do it. We combine commercial thinking with genuine business empathy, helping our clients navigate change, unlock opportunities, and achieve sustainable growth.
Most importantly, we're a people-first business. Our culture is built around four values: Own It, Help Others Grow, Make A Difference, and Find Solutions. We take responsibility for our work and our impact, support each other to develop and succeed, look for opportunities to create meaningful value, and approach challenges with curiosity and a problem-solving mindset.
We believe great work happens when talented people are trusted, supported, and empowered to do their best. That's why we've created an environment that values flexibility, continuous learning, collaboration, and personal growth - giving people the opportunity to build rewarding careers while helping our clients achieve exceptional results.
Client Experience Team Summary
The Client Experience team sits at the heart of the agency and acts as the main point of contact for our clients, working closely with the clients to help them deliver against their marketing objectives. The team is responsible for taking the clients' briefs and establishing the right strategy and products to deliver what they need. The role largely centers around the application of omnichannel media planning and buying, and other capabilities that the agency offers, including data strategy, technology, performance creative, and SEO/GEO.
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Overall, our team is responsible for maintaining that relationship and ensuring that Space & Time continues to provide best-in-class service.
The Role
The Client Experience team is looking for a confident Performance Manager to work on our property clients with strong Account Management skills to manage the day-to-day running of their clients' accounts for our Manchester office.
You will be the main point of contact for the client and will be responsible for managing the daily activity and strategic development of our pillar clients, from taking the brief, developing the media strategy, and working with the internal specialist teams to provide the right solutions to meet your client’s objectives.
You’ll also have the ability to come in and lead, have autonomy and independence, and act with authority while also getting support from senior managers. You’ll lead meetings, acting as the company representative and make decisions. You’ll have a can-do attitude and enjoy offering solutions and getting involved.
Key Duties
- Own the day-to-day strategic direction, performance, and client experience across a portfolio of accounts, ensuring activity is aligned to client objectives and delivers measurable business outcomes.
- Build trusted client relationships, acting as a key point of contact and providing confident recommendations, strategic guidance, and performance insights.
- Work with Senior Client Experience members to take accountability for the commercial performance of client accounts, ensuring activity is delivered profitably while identifying opportunities for growth, cross-sell, and additional value creation.
- Lead the development and delivery of integrated growth strategies, working collaboratively with specialist teams across Media, Organic Growth (SEO/GEO), Technology, Data, and Creative.
- Use data, insights, and market intelligence to identify opportunities, challenge thinking, and drive continual optimization of client performance.
- Ensure campaigns, projects, and client initiatives are delivered to a consistently high standard, proactively managing priorities, risks, deadlines, and stakeholder expectations.
- Coach, support, and develop more junior team members, sharing knowledge, encouraging best practice, and contributing to a culture of continuous learning.
- Champion innovation, new ways of working, and AI-enabled efficiencies that improve client outcomes, team effectiveness, and agency performance.
- Contribute to agency growth through proactive client development, thought leadership, referrals, case studies, and support of new business opportunities.
- Demonstrate the agency values of Own It, Help Others Grow, Make A Difference, and Find Solutions in interactions with clients, colleagues, and partners.
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Key Skills
- Comprehensive level of media knowledge
- Demonstrates an understanding of industry trends and tactics for media planning and buying
- Good knowledge of Excel and PowerPoint
- Google Analytics
- Experian – location analyst
- Knowledge of Google AdWords and Meta Business Manager
- TGI & touchpoints (desirable)
Apply Now
Space & Time is on a transformational growth trajectory, and we would love to take you with us!
To apply: Please submit a CV and covering letter outlining your interest in the role, as well as your salary expectations and notice period. Candidates will be considered as they apply.
At Space & Time, we value and celebrate the diversity of our people. We recognize the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.
Space & Time is a Disability Confident Employer, and we encourage applications from candidates with disabilities.
If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone or email, which you can find on our company page.
Employee Benefits
- Hybrid working/Flexible working
- Denplan/Healthcare after 12 months' service
- Company pension scheme
- Interest-free season ticket loans
- Discretionary bonus scheme
- Cycle2Work scheme
- Generous holiday allowance
- Extra days given off at Christmas
- Quarterly funded socials
- Award-winning In-house Space Academy training and development
- Difference Days/Volunteering days
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