How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Performance Manager – Internal Promotion Opportunity
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
About the Role
We are currently seeking an experienced professional to join our team in the Performance Manager role.
The UK COO Performance and Delivery team is responsible for the performance agenda for UK COO, where we manage day-to-day delivery while ensuring alignment with multi-year strategic outcomes. The team provides insights into UK COO performance, challenges initiatives, and executes actionable strategies to empower leaders with data-driven decision-making. Our mission is to build a high-performance culture—one that delivers better outcomes for customers and colleagues.
The Performance Manager will support the Head of Performance and Delivery in creating robust delivery plans. Responsibilities include managing scorecards—from planning to tracking—and ensuring objectives and key results (OKRs) are clear, measurable, and effective. Additional tasks involve providing insightful analysis to guide decisions, proactively challenging business owners where necessary, and holding stakeholders accountable for performance excellence.
This role reports to the Head of Performance and Delivery.
An internal transfer allows you to continue accessing professional development opportunities while enjoying our leadership development programmes and competitive benefits.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
• Partner with the UK COO leadership team to translate strategic priorities into clear annual balanced scorecard goals (measures, targets, weightings, and assessment criteria).
• Lead the development of self-proposed goals and metrics, ensuring specificity, measurability, and alignment with ** Group frameworks** alongside centrally established objectives. Refine proposed weightings to maintain balance.
• Agree and document the assessment methodology for each self-assessed goal, including:
- Metric definitions
- Target ranges
- Scoring approaches
- Evidence requirements
• Oversee the end-to-end goal management cycle:
- Refine goals, targets, weightings, and criteria based on feedback or analysis.
- Ensure UK COO maintains line-of-sight visibility across:
- Centrally assessed and self-assessed goals
- Key milestones
- Dependencies
- Potential risks
- Required remediation actions
• Establish a robust self-assessed goal tracking framework (data sources, stakeholder ownership, reporting templates) to support readiness for bi-annual reviews (H1, Q3, Q4).
• Facilitate regular review sessions with GCOO and UK CEO leadership:
- Consolidate evidence and draft succinct progress narratives.
- Support course correction discussions with the UK COO.
• Proactively identify and resolve potential threats to scorecard integrity, such as:
- Data gaps
- Ambiguous metrics
- Unrealistic targets
- Unintentional perverse incentives Offer timely escalations with solutions and recommendations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
Successful candidates will demonstrate expertise in performance management roles and the following skills:
• Demonstrated experience in performance management roles is essential. • Strong analytical and attention to detail capabilities. • Excellent organisational skills to manage diverse tasks efficiently. • Exceptional communication skills, including crafting persuasive reports for internal and external stakeholders. • Beneficial background in target preparation, planning, and monitoring for large-scale functions. • Proactive self-starter capable of autonomous work. • Ability to build deep, strong, and trusted relationships throughout the organisation.
Benefits & Inclusion
A career move across the business ensures continued access to HSBC’s professional development opportunities. Candidates can also add expertise from workshops such as the company’s CV and Interview Preparation series, led by the Talent Acquisition team:
[Register for CV and Interview Workshops]
HSBC commits to diversity, equity, and inclusion—regardless of gender, ethnicity, disability, religion, sexual orientation, socioeconomic background, or age. The company lives by its Disability Confident Leader commitments, guaranteeing interviews to those with disabilities, long-term health conditions, or neurodivergent profiles who meet minimum criteria.
If you require adjustments or accommodations during recruitment, please contact your Recruiter.
[Apply as an HSBC Contractor] (redirected link)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location