Post Office Ltd
Performance & Transformation Support Administrator
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Salary: Competitive plus comprehensive benefits package
Grade: 2a
Reporting Line: Head of Continuous Improvement
Contract Type: Permanent
Location: Wood Street, London/Hybrid (2/3 days per week in office)
What To Expect
As a Performance & Transformation Specialist, you will join us on our journey and undertake an influential role by supporting the Head of Continuous Improvement and the extended Retail leadership team in following best practice across Revenue and Retail.
The Performance & Transformation Specialist is a key supporting role within the Retail Continuous Improvement team, responsible for coordinating activity, tracking delivery, and providing performance insight to support the effective operation of the Continuous Improvement function. Acting as a central point of coordination, the role supports the Head of Continuous Improvement by ensuring improvement activity is planned, tracked, and governed effectively, with clear visibility of priorities, progress, risks, and dependencies. The role operates as a mini business support role for the Retail function, enabling pace, discipline, and transparency across Retail improvement activity. It does not own delivery or strategy but plays a critical role in enabling others to deliver effectively.
How our people behave is as important to Post Office, as what is delivered. The Performance & Transformation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
What We Can Do For You
Our business is changing, and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
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What you’ll need to succeed
To be successful in this role, you will require demonstrable experience in administration within continuous/process improvement, operational performance, or PMO. In addition, you will need:
- Strong organisational and planning skills, with the ability to manage multiple activities simultaneously.
- Experience producing reports, trackers, or management information.
- Confidence working with stakeholders across different teams and functions.
- Experience using data to create and deliver presentations to Senior Leadership.
- High attention to detail with strong administrative discipline
- Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
- Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
About Us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
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Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners, and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact the Recruitment team.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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