Northern Care Alliance NHS Foundation Trust
Peripatetic Receptionist
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Peripatetic Receptionist Position
About the Role
We are proud to advertise a Peripatetic Receptionist role based at Werneth Primary Care Centre.
You will collaborate seamlessly as part of a compassionate, professional team, delivering outstanding reception and administrative support within a multi-site healthcare facility. Your role will ensure outstanding customer service, upholding efficient processes to assist tenants, visitors, and staff across multiple healthcare sites.
Key Responsibilities
This dynamic role involves supporting reception duties across five key buildings in Oldham, whilst ensuring seamless communication, administrative efficiency, and seamless visitor management. Specific responsibilities include:
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Customer interactions:
- Act as the first point of contact for all arrivals, greeting visitors promptly and professionally
- Offer wayfinding support and orientation guidance to patients, staff, and contractors
- Provide general information and support to ensure smooth operations
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Administrative and operational management:
- Handle appointment bookings for patients across all sites
- Log, track, and manage building faults, escalating as required
- Administer patient transport arrangements
- Manage room and facility bookings for on-site use
- Process mail, parcels, and deliveries efficiently
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Security and logistical tasks:
- Oversee the ‘signing-in’ process and issue keys/fobs to authorised individuals
- Maintain a secure environment by adhering to access protocols
- Monitor and enforce carpark attendance and parking regulations
Coverage Sites:
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Glodwick Primary Care Centre
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Moorside Medical Centre
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Werneth Primary Care Centre (primary base)
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Royton Health & Wellbeing Centre
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Integrated Care Centre (Oldham) (Rochdale site support may be required on an ad-hoc basis)
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Facility presentation:
- Ensure reception and public areas are welcoming, organised, and clean at all times
- Keep notice boards up-to-date with accurate announcements and promotions
- Support any on-site events or outreach activities
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Emergency contact management:
- Maintain accurate and up-to-date contact records for key personnel, tenants, and emergency contacts
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Handling enquiries and complaints:
- Address caller concerns or escalate complaints to management for resolution
- Smooth information flow with line managers and staff while keeping lines of communication open
Requirements
Personal Attributes
- Customer-focused with the ability to deliver consistent and high-quality administrative support
- High degree of organisation and a proven track record in a multi-tasking environment
- Empathy, professionalism, and patience in high-pressure situations
- Discretion and confidentiality denoted by ability to handle sensitive information responsibly
- Dependable and adaptable — capable of moving between sites with minimal notice
- Engagement and active listening skills to respond effectively to diverse queries
Experience & Logistics
- Experience within a healthcare or administrative environment, ideally in a reception role or multi-site facility
- Mobility is essential — ideally with the ability to drive and possess a car due to site requirements (Unable to fulfil this requirement? See candidate notes at the bottom)
Working Arrangements
- Hours: 30 hours per week, with shifts from Monday–Friday 08:00–18:30, though flexible hours accommodating patient flows may be required
- Must be available and consistent with the posted schedule
About the Organisation
The Northern Care Alliance NHS Foundation Trust (NCA)
The NCA serves over 1 million residents across Bury, Oldham, Rochdale, and Salford, delivering a range of health and social care services, including hospital support and community care.
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At scale, NCA prioritises high standards of care, collaboration with local authorities, and practical solutions to partners, making significant improvements to population health.
Our Values and Culture
The NCA operates according to a core set of values:
- Care — Deliver compassionate, respectful support to all service users.
- Appreciate — Recognising the diversity, complexity, and potential of others— in teams, individuals, and the community.
- Inspire — Leading effectively in ways that go beyond standard expectations— to improve systems and care for the better.
Employee Benefits
NCA offers a supportive working environment with substantial benefits, including:
- Reward & recognition aligned with NHS salary scales and career progression opportunities, particularly in a multi-site NHS trust environment
- Flexible working tailored to meet professional and personal agreements
- Health, safety and wellbeing — Scheduled protected time for health and social activities
- 35+ days of annual leave (pro-rated for part-time roles) plus Bank Holidays
- Nationwide NHS pension scheme contributions
- ** Professional career development** with training and advancement programs
Candidate Notes
Notes for Potential Applicants:
- Mobility and access to a vehicle are essential. (The NCA appreciates that not all candidates have immediate access to driving arrangements. Should you have transport concerns, prior consultation with the team about potential arrangements is highly recommended.)
- Previous applicants need not apply
- Telephone contact: Ideally, for informal visits, please contact via any hour of day (excluding evenings/weekends). Here are the contact details below for further conversation:
- Name: Kay Southern
- Job Title: Centre Manager
- Email: kay.southern@nca.nhs.uk
- Telephone: 07562 435099 (working hours available Monday–Friday, 08:00–16:00)
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