MUFG
Personal Assistance and Business Support (Japanese Speaking)
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Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
OVERVIEW OF THE DEPARTMENT/SECTION
The Planning Desk in EGMD’s Planning Department provides division-level coordination, governance enablement, planning & performance management, and change orchestration across Global Markets EMEA. In practice, the desk drives forecasting packs, fronts product/governance forums, runs the Planning operating rhythm (meetings, trackers, newsletters), and partners with Technology/Operations/Finance/HR to land division-wide changes.
NUMBER OF DIRECT REPORTS
None
MAIN PURPOSE OF THE ROLE
To provide Personal Assistance and business management support to a number of desks and departments heads in Global Markets division in London.
KEY RESPONSIBILITIES
Diary Management / Personal Assistance
- Responsible for diary management, organising meetings, ensuring the correct electronic communications platforms and meeting rooms are organised and clearly identified in calendars – including liaising effectively with other management and executive assistants across the bank as required.
- Responsible for providing day-to-day support including ensuring meeting materials are prepared, printed (digitally or electronically) and distributed in advance as required.
- Responsible for managing meeting rooms and refreshments with the UK catering team and making arrangements for external visitors and visiting clients/staff/colleague.
- Responsible for managing incoming telephone calls on behalf of business executives, dealing where possible, taking comprehensive telephone messages and highlighting urgent matters to the appropriate member of the team.
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Management of Key Business Artefacts/Lists
- Responsible for the Oversight/control of department org charts, distribution lists, shared folders.
- Responsible for the appropriate filing and management of expenses (including gifts, travel and entertainment).
- Responsible for creating, organising and editing meeting papers and business presentations where required using the latest branding and layouts.
- Responsible for managing Business Continuity Plans on behalf of business executives / BCP leads.
Hardware, Software and Equipment Management
- Responsible for ensuring system access for new joiners has been raised.
- Responsible for managing business equipment and stationery materials as required.
- Responsible for undertaking office management tasks for the UK team including but not limited to overseeing staff onboarding/offboarding, organising equipment (Phones, laptops, appropriate connections), organising profiles in approval systems.
Arranging and Managing Travel
- Responsible for arranging, managing and monitoring travel arrangements of departmental members within the business unit(s) (including flights, hotels, transfers etc).
WORK EXPERIENCE
Essential:
- Extensive working experience in a similar function.
- English and Japanese Language skills (spoken and written).
Preferred:
- Proven experience of working in the financial industry and in Global markets.
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Essential:
- Excellent and proven organisational skills.
- Excellent verbal and written communication skills, sound administration and prioritisation skills, ability to multi-task effectively and to work on own initiative with minimum supervision, ability to use own judgment and be proactive, effective team player with well-developed interpersonal skills, enthusiastic, with the ability to be assertive, good awareness of confidentiality, organized and detail-oriented, flexibility to be productive and comfortable in a number of different situations and environments, proficiency in Microsoft Office products.
Preferred:
- Ability to work on own and prioritise without direction.
- Flexible, positive and tenacious attitude.
- Excellent communication skills (verbal and written) with the ability to build credible relationships at all levels.
- Accurate with excellent attention to detail.
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Behavioural Competencies:
Essential:
- Education / Qualifications: A level or equivalent work experience.
Preferred:
- Degree level education.
Personal Requirements:
- Excellent communication skills
- Results driven, with a strong sense of accountability
- A proactive, motivated approach.
- The ability to operate with urgency and priorities work accordingly
- Strong decision-making skills, the ability to demonstrate sound judgement
- A structured and logical approach to work
- A creative and innovative approach to work
- Excellent interpersonal skills
- The ability to manage large workloads and tight deadlines
- Excellent attention to detail and accuracy
- A calm approach, with the ability to perform well in a pressurized environment
- Strong numerical skills
- Excellent Microsoft Office skills and AI tools.
Flexible Working
We are open to considering flexible working requests in line with organisational requirements.
Diversity and Inclusion
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and their opinions count. We support the principles of equality, diversity, and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Our Culture Principles
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive, and innovative. They reflect who we are, who we want to be, and what we expect from one another.
- Client Centric
- People Focused
- Listen Up. Speak Up.
- Innovate & Simplify
- Own & Execute
We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
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