Personal Assistant Apprentice

About the Role

We are looking for a confident individual who is organised, efficient and a great communicator to work alongside the Managing Director. This is an excellent opportunity for someone with strong organisational skills and a willingness to learn.

Please note this role is a fixed-term contract until January 2028.

What You'll Do

• Acting as a first point of contact; dealing with correspondence and phone calls
• Managing the MD’s diary and scheduling meetings and appointments
• Prepare and organise documents, reports, and correspondence
• Booking and arranging travel, transport and accommodation
• Organising events and conferences
• Taking minutes, preparing reports and presentations
• Support general administrative duties such as filing, photocopying, and ordering office supplies
• Liaising with staff, clients and suppliers
• Handling requests and queries appropriately
• Support with the company’s overseas recruitment management

Where You'll Work

Dunston Innovation Centre
Dunston Road
Chesterfield
S41 8NG

Training and Development

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

CHESTERFIELD COLLEGE

Training Course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.