NHS Scotland
Personal Assistant - Older People & Stroke Services
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Personal Assistant (PA) – Senior Management, Older People & Stroke Service (North Sector)
NHS Greater Glasgow and Clyde
About the Organisation
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the UK, employing around 40,000 staff across clinical and non-clinical roles. We deliver critical services—acute hospital, primary, community, and mental health—to over 1.15 million people in the Glasgow region, supporting an additional 2.2 million through regional and national services.
This is an exciting opportunity to join our Senior Management Team within the Older People & Stroke Service, based at the Glasgow Royal Infirmary. You will play a pivotal role in ensuring seamless operations, delivering high-quality administrative and personal support to senior leaders—Clinical Service Manager, General Manager, and above.
As part of one of the largest NHS organisations in the UK, you’ll contribute to patient-centred care while furthering your career in a supportive, values-driven organisation. This role offers meaningful impact, first-class development opportunities, and a collegiate, dynamic work environment.
Important Note on Sponsorship: All roles will be assessed for sponsorship eligibility under current Home Office requirements. A Certificate of Sponsorship (CoS) will only be issued if criteria are met.
The Role
Location & Working Pattern
- Base Location: Glasgow Royal Infirmary
- Contract: Full-time, permanent role with a standard 5-day working week
- Shift Hours: 8:30 AM to 5:00 PM, Monday to Friday Exact hours and session timing will be discussed and agreed upon with the successful candidate.
Key Responsibilities
As the Personal Assistant (PA), your role is critical to the smooth running of our management office:
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Senior Administrative Support:
- Provide comprehensive, confidential administrative and executive support to the Senior Management Team, including the Clinical Service Manager and General Manager
- Ensure diaries are meticulously managed, emails are filtered and coordinated, and meetings are prioritised effectively
- Balance competing demands with strong organisation, prioritisation, and time management skills
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Key Stakeholder Liaison:
- Act as the primary point of contact for both internal and external stakeholders
- Ensure effective communication and timely responses to all enquiries
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Documentation & Reporting:
- Prepare, collate, and format reports, correspondence, statistics, and documentation to a high professional standard
- Maintain and update departmental records including eESS, SSTS, databases, and filing systems
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Meeting & Process Support:
- Attend meetings, take accurate and comprehensive minutes, and distribute actions/deliverables promptly
- Support departmental processes, such as recruitment administration, equipment ordering, project coordination, and compliance with governance standards
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Cover & Rota Management:
- Provide cover for colleagues
- Assist with managing the Resident Doctor Staff Rotas
Requirements
Knowledge, Skills & Experience
Candidates should demonstrate the following core competencies and experience:
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Qualifications/Experience:
- HNC/SVQ III in Secretarial Studies or Business Administration or equivalent industry experience
- Proven experience in a Personal Assistant, Executive Assistant, or senior administrative role, preferably within a healthcare setting
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Technical Proficiency:
- Advanced IT skills, particularly with Microsoft Office 365
- Experience using administrative systems such as eESS (Employer Entitlement and Salary Sharing System) and SSTS (Staff Serenity Ticketing System)
- Strong diary management skills
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Soft Skills:
- Exceptional organisation, communication, and problem-solving skills to thrive in a high-pressure environment
- Proven ability to multitask and prioritise a demanding workload
- Strong interpersonal skills, demonstrating collaboration and independence
- High attention to detail, reliability in minute-taking and report preparation
- Ability to handle sensitive information with the utmost discretion, professionalism, and diplomacy
What We Offer
We are committed to employee well-being and career growth, offering an extensive range of supportive policies:
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Working Conditions:
- Located at the Glasgow Royal Infirmary, in the heart of Glasgow’s healthcare network
- Full-time, permanent contract with standard business hours
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Core Benefits:
- Minimum of 27 days annual leave, increasing with length of service, plus public holiday pay for time worked on bank holidays
- Full NHS pension scheme (pension, life insurance, and survivor benefits included)
- Salary Sacrifice Car Benefit Scheme
- Development opportunities, including learning bursaries, e-learning journeys, and accredited courses
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Health & Wellbeing:
- Comprehensive Employee Assistance Programme (EAP) for confidential support
- Cycle to Work Scheme to encourage sustainable commuting
- Full accessibility to NHS discounts across goods, financial services, transport, and travel
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Additional Support:
- Confidential employee counselling and psychological therapy services
- Acknowledged Forces Friendly Employer (committed via Armed Forces Covenant), valuing military service, work experience, and transferable skills
Flexibility & Diversity
NHSGGC prioritises work-life balance and flexible working, offering opportunities for candidates:
- Settling into permanent roles in varying changes to hours (if requirements allow)
- A dedicated process for discussing flexible working arrangements during recruitment
We actively encourage applications from candidates from all backgrounds, as well as those with disabilities, protected characteristics, and our Armed Forces Community. Equality, diversity, and inclusion are embedded into our corporate values, core to our vision of creating a supportive, diverse workforce.
Next Steps
If you are a self-motivated, highly organised professional with senior administrative expertise, we’d love to meet you:
- Further Enquiries: Claire Bradley, Business Manager
- Phone: 0141 201 6638
- Email: clare.bradley@nhs.scot
Apply immediately—this post may close early due to high demand. We encourage fully calificied applications with personalised CVs.
Note on AI Assistance: While AI tools can aid planning, grammar checks, and inspiration, your application must reflect your own voice, skills, and motivations.
- Any application deemed to be generated by AI may be withdrawn.
- Aim to showcase your unique strengths and alignment with our values.
Interested in joining a multi-award-winning Trust? Your skills, energy, and empathy would put NHS Greater Glasgow & Clyde at the forefront of patient care.
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