Ministry of Justice UK
Personal Assistant to Regional Employment Judge/Admin Officer (Ref: 19264)
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Personal Assistant/Admin Officer Cardiff Employment Tribunal, CF1 3BE
🔹 Job Summary From the tribunal’s specialist judges and panel members to its day-to-day operations, every member of HMCTS makes justice work for people and businesses.
About Us
HM Courts & Tribunals Service (HMCTS) administers criminal, civil, and family courts and tribunals across England and Wales. We deliver justice using our organisational skills to support vulnerable court users – along with longstanding diverse teams dedicated to upholding fair processes. This is a career with purpose, creating enduring impact on lives and communities.
Our Personal Assistants/Admin Officers play a critical role as frontline customer service leaders. You will combine meticulous administration with exceptional judgment to guide case progression, ensure smooth operations, and provide first-class user support— supporting both public-facing decisions (e.g., welfare awards, immigration) and specialist expert panels.
The Role
Base location: Wales Employment Tribunal, 3rd Floor, Cardiff Magistrates’ Court (CF24 0RZ)
As a Personal Assistant/Admin Officer, you will:
- Provide excellent administrative support to panels of experts—judges, legal members, and tribunal staff—across employment, immigration, environmental, and health appeal panels.
- Manage complex casework processes, including:
- Open and arrange files for public hearing ad-hoc sessions/interviews.
- Coordinate travel, travel allowances, and delegate provisioning to UK and international setters.
- Monitor ongoing Judgments spreadsheets for updates and progress, much like a client servicing system.
- Assist both wearing and non-wearing opinions (Legal Advisers, Panels, and Administrative Panels):
- Arrange appraisals, transfers, and termination filings.
- Redact and disseminate court judgments, merging enforcement responses.
- Cultivate professional inboxes for regional sittings of panels, collating meeting materials, logs, and appendices as laid out by the HMCTS DB Commissioner Guide.
- Support trial support staff with hearings, timing officials, and paper trails, ensuring historical and substantive coherence.
- Implement standardized court memoranda, lodging updated legal authorizations and proposals.
- Prepare audit-ready responses for tribunal defense teams, maintaining critical reporting for non-legal incidents.
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Acting at the front line of HMCTS, this role blends office-based diligence with a robust legal framework. Suitable candidates will have a stellar track record in timely documentation, empathy-driven correspondence, and conflict-resolution procedures.
Key Responsibilities
Customer Service & Administrative Support
- Deliver seamless judicial and panel scheduling, handling diary and venue management aboard a central corporate system.
- Analyse liaison requests—literally and verbally support vulnerable users alongside geographically dispersed support teams, being decisive under pressure.
- Typing reports, judgments, and court transcriptions, with audio-to-text experience being highly desirable.
- Collate and file certifications and orders manually/digitally, on behalf of panel sittings and judges, with strict compliance to Inspection Regulations.
Case Management & Operations
- Weekly caseflow checks ensuring correctness and completeness—notify liable parties and correction relevant hearings as per Process Standards.
- Process complaints/alerts reporting by Tribunals, acting as a single contact point for localization panel members.
- Liaise with President’s offices on tired members/special leave, submitting paperwork for REG/HEAS approval, while updating PERAL records on predecessor status.
Event Coordination
- National team events including JOTCCX and DHPFF integrations, event log collation (venue audits, projectors, seating arrangements), hotel asset preparation—down to operating réception duty to ensure impeccable on-site support.
- Accompany accommodation event teams preparing accreditation, appointment schedules, ecclesiastical liaison.
Desirable Skills
- Fast and accurate typing (audio-recognition a major merit)—including captions for remote hearings.
- Native or near-native command of both Welsh and Postgraduate Trial Equalities (essential), and OS Translation for Civil Procedure Independent Elections (advantageous).
- Hands-on experience across MS Office, OneNote, and judicial legal databases—like PHRES, Preserve, or Court Review.
- Evidence of administrative excellence, especially documenting tradeoffs during live hearings.
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Allowed Flexible working patterns:
- Hybrid (office-based 30 hrs/4 days)
- Part-time, staggered, and phasing—fixed/F2S rotations (example: 5m3+1.5h4).
Your Conditions
Salary: £25,582 per year Pension: Contribute £7,411/year—add liability-free lump sums to UK Military Historic Settlement.
In addition, enjoy:
- Creation Portfolio provision, including industry-standard Pensions/Complementary Physical Therapy (Deferred Retirement Gratuities).
- Mental health advocates, flexible training, and modern learning resources via HMRR.
- Discounted Season Ticket Loans for travelling to trials/hearing centers.
Therapy Consultation Pools: This role is accredited as part of Defence Work Veterans Tribal Mentoring Scheme.
Selection Process & Security
You’ll be assessed on your ability to:
- Communicate and influence (across departments, specialist teams)
- Fasttrack collaboration (job-shadowing, trial peer support)
- High-pace delivery. Shortlisted candidates bring Solid Merit Credentials (C,C++/SolidWorks certifications welcomed but not required).
Successful candidates undergo:
- Vetting: Disclosure and Barriers DBS checks mandatory.
- Baseline Personnel Security Standard screenings. Security-screened employees entitled to access sensitive documents only.
Diversity & Inclusion Commitment
HMCTS embraces veterans and carers, offering:
- Wholecare PATH Concessions (financial support).
- Bespoke Job Skills from Disability Confident Scheme Participation.
Fair Nationality Requirements:
- Primary legality: Can apply if eligible for UK Skilled Visa under Section B.
- Passport/EU Settlement holders required (must include proof of bespoke capable reprocessing).
Dare your dreams. All eligible applicants, regardless of background, area welcome. Apply within the U.K. Critical deadline: open daily.
➡ For enquiries: contact [SSCL Recruitment Enquiries Team], email/telephone MMXX at moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk, 0345 241 5359
"Justice made accessible through compassionate service."
The Deputy HQ Civil Service has verified⁆ this advert reflects actual critical working observance schedules.
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