The Ward Law Group, PL
Personal Injury Client Support Representative
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Company Description
The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.
We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service — to our clients, teammates, and community.
Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.
Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.
Job Description
Compensation: USD $1,000+ per month (based on experience)
Please submit your resume in English.
Role Overview
This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided.
Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.
Key Responsibilities
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- Answer, screen, and route incoming calls to the appropriate team member
- Take and relay messages or transfer calls to voicemail when staff are unavailable
- Log phone calls and upload documents into the online document management system
- Provide clerical support to office staff, including faxing, copying, and file organization
- Maintain regular communication with clients and respond to questions
- Obtain insurance coverage information in a timely manner
- Follow up on medical treatment and confirm continuity of care
- Request and obtain medical records and billing statements from providers
- Communicate with insurance companies regarding treatment status and update adjuster information in the system
- Perform additional administrative and case-related duties as assigned
Work Environment
- Fully remote role.
- High-production, metric-driven recruiting environment.
- Collaborative team structure supporting multiple hiring functions.
Qualifications
- Experience in plaintiff personal injury law firms
- Medical offices or healthcare scheduling
- Legal intake or case support
- Call centers with high-volume inbound calls
- Virtual assistant roles supporting U.S. businesses
- Familiarity with CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.)
- Strong written and spoken English with professional Spanish fluency
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Additional Information
Equipment Requirements:
Computer:
Windows:
- Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores
- 16 GB RAM
- 256 GB SSD
Mac:
- macOS 11 (Big Sur+), Apple M1 or Intel i5
- 8 GB RAM
- 256 GB SSD
Equipment:
- USB noise-cancelling headset
- Webcam for daily meetings
Internet:
- Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed: 30 Mbps download, 15 Mbps upload
- Latency (Ping): Under 100ms
Additional Notes:
- The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.
Compensation: USD 1000 - USD 1200 - monthly
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