What You'll Do

Client Communication & Case Management

• Serve as the primary point of contact for injured clients.
• Manage an active pre-litigation caseload independently.
• Provide regular updates regarding treatment, case status, and outstanding items.
• Respond promptly to calls, emails, text messages, and voicemails.
• Maintain accurate case documentation in the case management system.

Medical Treatment Coordination

• Monitor client treatment progression.
• Coordinate appointments and follow-up with medical providers.
• Identify treatment gaps, missed appointments, and barriers to recovery.
• Request, obtain, review, and upload medical records and billing documentation.

Insurance & Property Damage Coordination

• Communicate directly with insurance adjusters.
• Verify coverage, policy information, claim numbers, and adjuster details.
• Assist clients with:
  • Property damage
  • Total loss claims
  • Rental coordination
  • Loss of use concerns
  • Diminished value claims

Case Progression

• Manage a high-volume caseload while meeting productivity expectations.
• Monitor milestones and proactively move files toward demand readiness.
• Escalate legal issues requiring attorney review.
• Ensure files are complete and organized before transfer to the next department.

Performance Expectations

Success in this role will be measured by the ability to:

• Independently manage a high-volume pre-litigation caseload.
• Handle 50+ inbound and outbound client communications daily.
• Keep cases progressing through treatment without unnecessary delays.
• Coordinate medical treatment and provider follow-up.
• Resolve property damage issues efficiently.
• Meet productivity, responsiveness, and quality KPIs.
• Maintain complete and accurate case documentation.
• Deliver exceptional client service while balancing competing priorities.

Qualifications

Required Qualifications

• Minimum 1 year of recent Plaintiff Personal Injury pre-litigation case management experience.
• Experience independently managing pre-litigation cases from intake through treatment.
• Experience coordinating medical treatment and provider follow-up.
• Experience communicating directly with insurance adjusters.
• Experience handling property damage matters.
• Experience moving cases toward demand readiness.
• Experience managing a high-volume caseload.
• Experience working in a KPI-driven environment.
• Fluent in English and Spanish (written and verbal).
• Strong computer skills and experience with legal case management software.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience using Litify, Salesforce, Filevine, Needles, or Clio.
• Experience in a Plaintiff Personal Injury law firm.
• Experience consistently meeting productivity and quality KPIs.
• Experience handling 100+ active pre-litigation files.

Additional Information

Equipment Requirements:

• Computer:

  • Windows:
    • Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores
    • 16 GB RAM
    • 256 GB SSD
  • Mac:
    • macOS 11 (Big Sur+), Apple M1 or Intel i5
    • 8 GB RAM
    • 256 GB SSD

• Internet:

  • Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
  • Internet Speed:
    • 30 Mbps download
    • 15 Mbps upload
  • Latency (Ping): Under 100ms

• USB noise-cancelling headset

• Webcam for daily meetings

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

Compensation

• USD 1000 - USD 1200 - monthly