Mytheresa
Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa
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Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa
Personal Shopping and Client Relations Manager (Maternity Cover)
Location: London (Mytheresa HQ) Contract Type: Term (Maternity Cover) Experiense Level: Mid-Senior
About Mytheresa
Mytheresa is one of the leading global digital luxury shopping platforms. Backed by a sharp focus on high-end luxury shoppers, exclusive product and content offerings, cutting-edge technology, and high-quality service, we deliver a truly exceptional shopping experience.
Since January 2021, we have been listed on the New York Stock Exchange (NYSE). Today, over 1,900 employees from 100+ countries work passionately to ensure the best shopping journey for our clients.
The Role
You will join our Client Relations team as a Personal Shopping and Client Relations Manager, tasked with providing exceptional support to Mytheresa’s most valuable clients. Based in our London office, you will represent the brand with high-fidelity service, leveraging your expertise in menswear and deep understanding of the luxury market.
Key Responsibilities
- Bring a deep expertise in menswear, including an insider-level knowledge of products, trends, fit, and styling.
- Act as the primary point of contact and brand ambassador for Mytheresa’s top-tier clients, nurturing long-term relationships.
- Drive customer loyalty and increased spend through:
- Personalised stylist support
- Tailored product recommendations
- Proactive outreach based on individual preferences and shopping history
- Curate specialised weekly product selections aligned with client needs.
- Identify and execute sales, acquisition, and cross-selling opportunities to meet commercial targets.
- Innovate clienteling strategies to enhance luxury experiences and deepen customer engagement.
- Organise and support VIP events and entertainment programs, ensuring memorable brand interactions.
- Collaborate closely with Buying, Brand Marketing, and external partners to manage preferences, re-orders, and sold-out item requests.
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Must-Have Skills & Background
✔ 3–5 years of experience in a luxury fashion-facing client relations role, ideally in e-commerce. ✔ Passion for luxury fashion, lifestyle trends, and retail technology. ✔ Entertainment mindset: Your role will extend beyond e-commerce—think events, propositions, and meaningful engagement. ✔ Sales & targets driven: No biases against high-performance expectations—in fact, positivity toward them. ✔ Strong multi-channel communication skills: Confident in both digital and in-person interactions. ✔ Tech-savvy:
- Ability to work with data and analytical tools to inform client recommendations.
- Familiarity with CRM, email marketing, and personalization platforms. ❤️ Love of menswear and fashion—your knowledge will shape client experiences. ✔ Fluent in English (additional languages are a plus).
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What We Offer (Bonus Points)
- 30% staff discount on all on-site products via mytheresa.com.
- Private medical insurance.
- Family-friendly policies (flexible working hours, parental support).
- Access to Wellhub, a platform for wellness and employee support.
- 28 days of paid holiday per year.
- Mobile working with up to 20% remote time (subject to individual contract).
- Pensions plan.
- Language learning courses.
Diversity, Inclusion, and Equality LuxExperience (Mytheresa’s employer brand) is committed to an environment where everyone belongs—regardless of race, nationality, religion, gender, parental status, sexual orientation, age, or disability.
Please notify us of any reasonable adjustments required in the application process.
Apply Today and embark on a rewarding journey where creativity is matched with a sense of absolute responsibility for the client experience.
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