MR PORTER
Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
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Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
Personal Shopping and Client Relations Manager (Maternity Cover)
About Mytheresa
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is built on:
- A sharp focus on high-end luxury shoppers
- Exclusive product and content offerings
- Leading technology and analytical platforms
- High-quality service operations
Since January 2021, we’ve been a publicly listed company on the New York Stock Exchange, with over 1,900 employees from 100+ countries dedicated to delivering the best shopping experience. This role is currently based in our London office.
The Role: What You’ll Do
Act as the main point of contact and ambassador for Mytheresa’s top clients, driving:
Key Responsibilities
- Building strong long-term relationships with high-net-worth and VIP clients
- Driving customer loyalty and increased spend through:
- Personalised styling and tailored recommendations
- Proactive client outreach
- Curating customer engagement:
- Weekly product selections aligned with client preferences
- Customised communications via email/messaging
- Driving commercial growth:
- Identifying and executing sales, acquisition, and cross-selling opportunities
- Achieving set revenue and conversion targets
- Enhancing the luxury experience:
- Designing innovative clienteling initiatives
- Developing upsell strategies for repeat purchases
- Organising exclusive experiences:
- Coordinating VIP events (e.g., private showrooms, styling sessions)
- Ensuring seamless travel and entertainment logistics
- Collaborating internally and externally:
- Partnering with Buying, Brand Marketing, and legacy brands
- Managing client-specific requests for reorders or sold-out items
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About You: Key Requirements
Ideal candidates will have 3–5 years of experience in a luxury-focused client relations or e-commerce role, with:
- A passionate commitment to delivering world-class customer service
- Passion for fashion, lifestyle trends, and luxury branding
- Proactive, entrepreneurial mindset with a strong sales-driven focus
- Proven ability to build genuine, lasting client relationships
- Technical confidence: Proficient with email tools (e.g., Salesforce), CRM platforms, and Spreadsheet software
- Fluent, highly polished written and spoken English; additional languages welcome
- Fashion quickness – effortlessly understood by the team and clients
Soft skills ✔ Highly organised and meticulous ✔ Always solutions-oriented ✔ Quick to think on your feet ✔ A seamless blend of creativity and professionalism
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Why Join Mytheresa?
Work-Life Balance
- Holiday entitlement: 28–32 days (dependent on service)
- Optional hybrid working model: Access to mobile office with 20% of hours teleworked (if applicable)
Personal Growth
- Language and e-learning courses funded for staff
- Free LinkedIn Learning memberships
- Membership discounts for gyms and sports platforms
Well-Being & Support
- Mental health and well-being initiatives
- Family-friendly policies
Rewards
- Up to 30% staff discounts on select luxury goods and services
- Employee Share Purchase Plan
- Access to LuxExperience’s exclusive benefits
We operate on an equal-opportunities basis – we appreciate and celebrate the benefits diversity brings to our culture. Applications are considered from all backgrounds, regardless of legally protected characteristics.
About LuxExperience
LuxExperience is the parent company of Mytheresa, NET-A-PORTER, YOOX, and MR PORTER – trusted destinations for luxury enthusiasts globally.
Interested in more? Explore Mytheresa’s current opportunities [here](insert link portion omitted).
For reasonable adjustments to support your application, please contact us directly.
Experience Level: Mid-Senior Workplace: Hybrid
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