Ingeus
Personal Wellbeing Mentor
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Personal Wellbeing Advisor
Salary: £13,572
Contract: Part time Permeneral
Location: Newcastle
Rebuilding your life after sentencing is one of the toughest challenges a person can face. But with the right support, it's possible.
We're looking for a Personal Wellbeing Advisor—someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about proactively supporting someone on their journey.
This is a demanding role; you’ll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and see them take real steps toward transforming their life, it’s a great feeling.
About the Role
You will support a caseload of service users that may have been previously released from prison, on a suspended sentence, or on community orders. Based out of the office and local probation offices, you will be working collaboratively with:
- Pre-release teams
- Probation
- Other internal departments
to support service users on their journey.
You will need to:
- Juggle multiple individuals at once, ensuring each person gets the support they need.
- Keep meticulous records of every interaction.
While schedule planning will often be up to you, you’ll need to be able to prioritise effectively—it’s a challenging role where no day will be the same.
What You’ll Be Doing
- Assessments and Action Plans:
- Complete personal wellbeing assessments and create tailored action plans for each individual.
- Guide individuals based on their action plans, helping them reintegrate through practical well-being activities.
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Collaboration:
- Your intervention may be part of a wider support package, so collaborating with internal and external colleagues is key.
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Caseload Management:
- Manage multiple individuals, balancing their needs while staying on top of related admin.
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Partnership Working:
- Identify relevant local organisations to enhance the offering to service users.
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Quality Recording:
- Maintain thorough, up-to-date records of work on our IT systems.
What We're Looking For
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Relationship Building:
- Ability to connect with people at all levels, including key stakeholders within Probation and service users, in a way that is:
- Genuine
- Non-judgmental
- Promotes trust while maintaining confidentiality and boundaries.
- Ability to connect with people at all levels, including key stakeholders within Probation and service users, in a way that is:
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Safeguarding Awareness:
- Must be able to identify safeguarding risks while supporting individuals at a vulnerable point.
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IT and Administrative Skills:
- Keeping detailed records to measure client progress and ensure effective interventions.
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Organisation:
- Must handle a busy caseload and keep up with complex records.
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Resilience:
- Committed to staying engaged even as results may take time.
Passionate applicants are welcome, particularly those with lived experience. However, this role:
- Requires an enhanced DBS check.
- Requires HMPPS EL1 vetting.
Due to the time required for clearing, successful candidates will receive a start date at least six weeks after a job offer.
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Our Justice Division is dedicated to transforming lives and creating safer communities, with the goal to:
- Reduce reoffending
- Build stronger communities
- Help people realise their potential
Benefits
At Ingeus, our benefits are designed in consultation with our employees:
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Okay Leave & Holidays:
- 25 days annual leave + bank holidays, tradable for extra leave.
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EAP Support:
- 24/7 access, including six free counselling sessions.
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Private Medical Insurance and life assurance.
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Community Giving:
- Up to two days of paid volunteering each year to support a cause of the employee’s choice.
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Eyecare Vouchers for glasses or eye care.
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Shop Online discounts (various retail partners).
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Cycle to Work scheme and travel season ticket loan.
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Long service awards to recognise commitment.
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Salary Finance:
- Financial education and advice.
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Purchasable Additional Benefits, including:
- Critical illness cover
- Dental insurance
Inclusivity & Support
We recognise everyone’s recruitment journey is unique, and we commit to:
- An inclusive and accessible process.
- Supporting adjustments at any stage (application, interview, or otherwise).
If you require any support or accommodations—whether for the application, interview format, or anything else—please and contact us to discuss how we can assist. Ingeus candidates, if you’d like further information or help customising your approach, reach out.
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