PFI Contract Delivery Manager

About JLL

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Role Summary

Working closely with the Account Manager (PFI/PPP) and other internal key stakeholders to ensure PFI/PPP and other Non-PFI contracts assigned to their role are compliant with the requirements of the FM and Project Agreements and with all statutory regulations. Maximise revenue and profit opportunities through robust deduction management, effective deployment of direct labour, procurement gains and the development of an appropriate lifecycle strategy.

Duties & Responsibilities

• Manage the delivery of FM services to the contract(s) taking responsibility for performance, Human Resource Management, health and safety, quality and profitability
• Ensure that the requirements of the Project Agreement and FM Agreement are delivered, in line with the AR’s and CMP’s.
• Develop site specific policies and operational procedures which fit with the company’s value framework and match the requirements of the client.
• Ensure the contracts comply with relevant client standards, including Building Bulletins and the Services Output Specification.
• Liaise with Client Representatives (End User & SPV) ensuring positive constructive relationships based on long term partnership
• Manage and develop staff ensuring a positive employment culture, effective training strategies and high retention levels.
• Monitor performance and provide formal monthly reports to the client and the Account Director confirming compliance with the requirements of the contract and identifying issues for discussion, future workload, risks and opportunities.
• Practice effective risk management, establishing controls, procedures, health and safety systems, audits etc which ensure that services are compliant with legislation and that contingency plans are in place.
• Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the board.
• Report on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimise aged debt and actively recover WIP in line with agreed timescales.
• Ensure that all legislative requirements are met across all facilities.
• Act as Responsible Person Legionella, HTM AP LV, HTM AP CP, HTM AP Ventas as well as other HTM duties for the contract.
• Work flexibly within the wider IFM team undertaking any other duties which contribute to growth and profitability.
• The CDM will be required to support the on-call engineers in the call out rota.