Pharmacy Assistant Apprenticeship

As a Pharmacy Assistant Apprentice, you will support the day‑to‑day running of the pharmacy, helping customers and working closely with the pharmacy team to ensure safe and efficient service. You will complete a Level 2 Pharmacy Services Assistant Apprenticeship alongside your role, with full training and support provided.

Requirements

• A genuine interest in healthcare and working with people
• Strong communication and customer service skills.
• Good attention to detail and willingness to learn.
• Ability to work well in a fast‑paced environment.
• Reliable, punctual and professional.
• Basic IT skills.
• No previous pharmacy experience is required; full training is provided.

Responsibilities

• Supporting customers at the medicines counter and responding to queries.
• Assisting with the preparation and supply of prescriptions (under supervision).
• Handling stock, deliveries and maintaining accurate records.
• Using pharmacy systems to process prescriptions and sales.
• Maintaining high standards of cleanliness, health & safety and confidentiality.
• Working as part of a team to ensure excellent customer service.
• Receive and log prescriptions
• Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
• Work according to legislative requirements, and organisational policies
• Order, receive, maintain and issue pharmaceutical stock
• Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
• Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
• Act in accordance with systems and organisational governance
• Recognise and act within the pharmacy regulatory, legal and ethical standards
• Support the team in the development of others
• Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
• Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
• Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
• Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
• Demonstrate person centred care and support within a pharmacy setting
• Make pharmacy patients and patient safety your first concern
• Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
• Maintain the interests of patients and the health of the public
• Promote and advocate equality, diversity and inclusion
• Promote healthy lifestyles to customers
• Work safely within the parameters of your role using Standard Operating Procedures
• Apply policies which relate to health and safety at work
• Act appropriately in situations to prevent harm to yourself and others