Pharmacy Assistant Apprenticeship

As a Pharmacy Assistant Apprentice, you will support the day-to-day running of our specialist compounding pharmacy, working closely with the pharmacy team to ensure prescriptions are prepared, dispensed, and dispatched safely and accurately. This role is based within our online pharmacy operation and focuses on the preparation of bespoke medications tailored to individual patient prescriptions.

You will complete a Level 2 Pharmacy Services Assistant Apprenticeship alongside your role, with full training and support provided.

Requirements

• A genuine interest in healthcare, pharmacy, and precision-based medication preparation
• Strong communication skills, both written and verbal
• Excellent attention to detail and ability to follow processes accurately
• Ability to work well in a fast-paced and highly regulated environment
• Reliable, punctual, and professional
• Basic IT and administrative skills
• No previous pharmacy experience is required, full training will be provided
• GCSE or equivalent in Maths and English (grade 4-9) desirable

Responsibilities

• Supporting the dispensing and dispatching of prescriptions for our online pharmacy services
• Assisting with the preparation and compounding of bespoke medications on a named-patient basis against prescriptions (under supervision)
• Handling stock, deliveries, and maintaining accurate records
• Using pharmacy systems to process prescriptions and maintain patient information
• Responding to patient and customer queries via email and telephone
• Maintaining high standards of cleanliness, health & safety, and confidentiality
• Working closely with the pharmacy team to ensure safe, accurate, and efficient service delivery
• Receive and log prescriptions
• Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
• Work according to legislative requirements, and organisational policies
• Order, receive, maintain and issue pharmaceutical stock
• Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
• Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
• Act in accordance with systems and organisational governance
• Recognise and act within the pharmacy regulatory, legal and ethical standards
• Support the team in the development of others
• Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
• Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
• Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
• Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
• Demonstrate person centred care and support within a pharmacy setting
• Make pharmacy patients and patient safety your first concern
• Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
• Maintain the interests of patients and the health of the public
• Promote and advocate equality, diversity and inclusion
• Promote healthy lifestyles to customers
• Work safely within the parameters of your role using Standard Operating Procedures
• Apply policies which relate to health and safety at work
• Act appropriately in situations to prevent harm to yourself and others