Pharmacy Assistant Level 2 Apprenticeship

As an Apprentice Pharmacy Assistant, you will play a key role in supporting the daily operations of the pharmacy while completing your apprenticeship training. Working under the supervision of registered pharmacy professionals.

Requirements

• Basic numeracy, literacy, and IT skills
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Willingness to learn and a strong commitment to completing the apprenticeship programme
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Ability to work well in a team and follow instructions
• A caring and empathetic attitude towards customers and patients
• This role is dependent on successful enrolment onto an approved apprenticeship programme and is subject to eligibility checks.

Responsibilities

• Receive and log prescriptions
• Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
• Work according to legislative requirements, and organisational policies
• Order, receive, maintain and issue pharmaceutical stock
• Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
• Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
• Act in accordance with systems and organisational governance
• Recognise and act within the pharmacy regulatory, legal and ethical standards
• Support the team in the development of others
• Maintain and further develop your own skills and knowledge through development activities
• Maintain evidence of your personal development and actively prepare for and participate in appraisal
• Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
• Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
• Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
• Demonstrate person centred care and support within a pharmacy setting
• Make pharmacy patients and patient safety your first concern
• Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
• Maintain the interests of patients and the health of the public
• Promote and advocate equality, diversity and inclusion
• Promote healthy lifestyles to customers
• Work safely within the parameters of your role using Standard Operating Procedures
• Apply policies which relate to health and safety at work
• Act appropriately in situations to prevent harm to yourself and others
• Actively participate in the Pharmacy Services Assistant Apprenticeship programme in coordination with the training provider and under the guidance of the pharmacy team
• Complete all required coursework, assessments, and training modules in line with the apprenticeship framework