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Pharmacy Dispenser Apprenticeship - Citywide Health (Poppleton Pharmacy)
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About the Role
Your apprenticeship will involve working alongside our qualified dispensing team, learning how to become a Pharmacy Dispenser. Our 18-month apprenticeship will gain a specialised certificate, which is a requirement to work in any pharmacy. Duties include dispensing medication and supporting with housekeeping duties such as stock rotation.
Day-to-Day Duties
- Working alongside a fully trained and diverse dispensing team, helping in the prescription process
- Dealing with customer requests and queries, both in person and over the phone
- Liaising with doctors' surgeries and other healthcare professionals
- Completing your coursework in a timely manner
- Keep up to date with current pharmacy practice, new drugs and their uses
- Respect and maintain confidentiality of information concerning customers, colleagues, company policies and statistics in accordance with General Data Protection Regulation (GDPR) from 25th May 2018
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Course Contents
- Receive and log prescriptions
- Assemble prescribed items, undertake in-process accuracy check and issue prescribed items
- Work according to legislative requirements, and organisational policies
- Order, receive, maintain and issue pharmaceutical stock
- Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- Act in accordance with systems and organisational governance
- Recognise and act within the pharmacy regulatory, legal and ethical standards
- Support the team in the development of others
- Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- Demonstrate person centred care and support within a pharmacy setting
- Make pharmacy patients and patient safety your first concern
- Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- Maintain the interests of patients and the health of the public
- Promote and advocate equality, diversity and inclusion
- Promote healthy lifestyles to customers
- Work safely within the parameters of your role using Standard Operating Procedures
- Apply policies which relate to health and safety at work
- Act appropriately in situations to prevent harm to yourself and others
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Career Progression
Career progression at the end of the apprenticeship can result in promotion within Citywide Health, or opportunities with local hospital or GP practices, or training to become a practising pharmacist
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