University Hospitals of North Midlands NHS Trust
Pharmacy IT Support Officer
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Pharmacy IT Systems Support Technician – Band 2/4
About the Role
At present, University Hospitals of North Midlands (UHNM) is unable to offer visa sponsorship for Band 2 to Band 4 roles due to the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The role involves first-line IT support for the UHNM Pharmacy Directorate, including hardware, software, and network troubleshooting for pharmacy-specific systems.
Responsibilities
- Provide first-line IT support for the Pharmacy Directorate, including:
- Troubleshooting faults and queries related to pharmacy IT systems such as Ascribe, Pharmacy Tracker, Episys, and Omnicell
- Escalating issues to the Pharmacy IT Support Manager, Digital Service Desk, or third-party technical support as necessary
- Conduct daily system housekeeping and administration for pharmacy IT infrastructure
- Represent the department as a polite and helpful point of contact to all users
- Accepting requirements or delivering support as required
- Maintain collaborative teamwork with:
- Pharmacy IT Systems suppliers
- Other IT support staff
- Provide working knowledge of:
- Pharmacy systems (Ascribe, Pharmacy Tracker, Episys), including routine maintenance and basic troubleshooting
- Computer equipment (e.g., label/laser printers, PCs, peripheral devices such as digital dictation, voice recognition, barcode readers)
- Offer first-line support for a wide range of users, including:
- Clinicians
- Nurses
- Technical, management, and administrative staff across varying IT skill levels
- Assist with project-specific tasks both within Pharmacy and the broader Trust
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- Regular work at County Hospital may be required
About University Hospitals of North Midlands NHS Trust
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University Hospitals of North Midlands NHS Trust serves around three million people across Stoke-on-Trent and Stafford, offering specialist care such as major trauma services for the North Midlands and North Wales. The Trust provides:
- Cutting-edge facilities
- Teaching and research opportunities
- A highly regarded reputation
We foster a diverse, inclusive workplace committed to:
- Equal career opportunities
- Personal development
- Proud commitment to mutual values created by patients, staff, and carers
Our investment in staff has a direct impact on quality care for patients, ensuring a supportive environment where everyone can thrive.
Contact for Further Details
Name: Alex Ansell Job Title: Care Group IT Business Relationship Manager Email: alex.ansell@uhnm.nhs.uk Telephone: 01782 679765
(Informal visits and enquiries welcome.)
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