RJR Chem
Pharmacy Operations Manager
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About Us
We are a fast-growing, multi-branch community pharmacy group delivering high-quality NHS and private services across our network, currently located across Birmingham, Gloucester, Telford, and Merseyside.
Our focus is simple:
- Deliver exceptional patient care
- Drive service performance and growth
- Maintain consistently high operational standards across all branches
With continued expansion, we are looking for a highly driven Operational Manager to work directly with the Directors and Area Manager to elevate performance across the estate.
The Role
This is a field-based leadership role responsible for driving operational excellence across multiple pharmacy branches.
You will:
- Ensure branches meet and exceed operational, compliance, and performance targets
- Support teams to deliver high-quality NHS and private services
- Identify performance gaps and implement clear, structured improvements
- Conduct audits and follow-ups to maintain consistently high standards
- Work closely with branch teams to improve workflow, accountability, and execution
- Regular travel between branches is required.
Key Responsibilities
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Operational Performance
- Drive key KPIs including prescription growth and overall branch performance
- Ensure teams are hitting daily, weekly, and monthly targets
- Monitor performance data and take action where required
Standards & Compliance
- Conduct structured operational audits
- Ensure branches maintain:
- Clean, organized, patient-ready environments
- Accurate dispensing and stock control
- Full compliance with SOPs and regulatory requirements
Service Growth
- Support branches to maximize delivery of NHS and private services
- Identify opportunities to improve patient engagement and uptake
- Drive consistency across all locations.
Team Development
- Train and develop branch teams to improve performance and confidence
- Ensure teams understand expectations and are held accountable
- Support managers in building strong, capable teams
Systems & Processes
- Ensure effective use of systems and internal processes
- Standardize ways of working across all branches
- Implement improvements to drive efficiency and consistency
What We’re Looking For
Essential
- Community pharmacy experience (essential)
- Experience in multi-site or multi-team operations
- Strong understanding of performance management and KPIs
- Proven ability to drive results and improve underperforming areas
- Excellent organizational and problem-solving skills
- Confident communicator with the ability to lead and challenge teams
- Full UK driving licence and willingness to travel regularly
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Key Traits for Success
- Highly organized with strong attention to detail
- Results-driven and commercially aware
- Able to identify issues quickly and implement solutions
- Strong leadership presence
- Comfortable working in a fast-paced, growing business
What We Offer
- Competitive salary
- Monday - Friday
- Generous performance-based bonus scheme
- Direct exposure to Directors and senior leadership
- Opportunity to play a key role in a growing pharmacy group
- Clear opportunity for career progression
Why Join Us?
This is a high-impact role where you will directly influence the performance and growth of multiple pharmacy branches.
If you are someone who thrives on accountability, performance, and delivering results, we want to hear from you.
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