Pharmacy Services Assistant Apprenticeship - Level 2

A Level 2 Pharmacy Services Assistant Apprenticeship teaches the skills needed to support daily pharmacy operations. It covers dispensing, stock control, customer service, and safety procedures, preparing learners for a confident, responsible role in community or hospital pharmacy settings.

Requirements

• Desirable qualifications:
  • GCSE in Maths and English (grade 4)
• Skills:
  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Responsibilities

• Assisting in dispensing medicines under supervision
• Preparing and labelling prescriptions
• Greeting and supporting customers with queries
• Managing stock, including ordering and restocking shelves
• Checking expiry dates and maintaining storage standards
• Handling over-the-counter sales
• Maintaining accurate records and paperwork
• Following health, safety, and infection-control procedures
• Supporting the pharmacy team with general administrative tasks
• Receive and log prescriptions
• Assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
• Order, receive, maintain and issue pharmaceutical stock
• Provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
• Work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
• Act in accordance with systems and organisational governance
• Recognise and act within the pharmacy regulatory, legal and ethical standards
• Support the team in the development of others
• Maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
• Communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
• Handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
• Use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
• Demonstrate person centred care and support within a pharmacy setting
• Make pharmacy patients and patient safety your first concern
• Use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
• Maintain the interests of patients and the health of the public
• Promote and advocate equality, diversity and inclusion
• Promote healthy lifestyles to customers
• Work safely within the parameters of your role using Standard Operating Procedures
• Apply policies which relate to health and safety at work
• Act appropriately in situations to prevent harm to yourself and others