NHS Scotland
Pharmacy Support Worker (Acute/Mental Health sites only)
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Pharmacy Support Worker – RAH Pharmacy Team
About the Organisation
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across diverse clinical and non-clinical professions. We provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, with regional and national services extending coverage to 2.2 million.
Previous applicants need not apply.
The Role
A dynamic opportunity exists for a self-motivated, enthusiastic individual to join the friendly RAH Pharmacy Team, ensuring the safe and effective supply of medicines to patients as an integral member of the team.
Key Responsibilities
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Dispensing & Labeling Medicines
- Label and dispense inpatient and outpatient medicines clinically screened by a pharmacist.
- Dispense controlled drugs prescriptions, maintain accurate medicine balances.
- Label emergency medical retrieval bags for the Scottish Ambulance Service.
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apharmacy Systems & Stock Management
- Input ward requisitions via the pharmacy stock control system.
- Conduct stock checks, stock rotation, and expiry date reviews.
- Assist with ward medicine top-up services and coordinate with nursing teams for good housekeeping.
- Advise on stock levels and optimise usage to minimise waste.
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Specialist Prescription Handling
- Dispense complex prescriptions (e.g., palliative care, patient compliance aids).
- Handle unlicensed/licensed medicines, clinical trials, controlled drugs, antibiotic alert policies, and non-formulary products.
- Resolve medication discrepancies by liaising with senior pharmacy technicians/pharmacists.
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Regulatory Compliance & Safety
- Ensure adherence to current legislation, ethics, NHS GGC policies, and GPhC requirements.
- Supervise the pharmacy robotic system (after training) and troubleshoot errors.
- Maintain good hygiene and PPE compliance.
- Act as temporary key holder for drug cupboards during top-up services.
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Customer & Ward Support
- Handle telephone enquiries, resolving issues or directing to appropriate staff.
- Support nurses with medicine-related queries.
Requirements
Essential Qualifications & Skills
- **Minimum at National 5/Standard Grade level (or equivalent):
- English & Maths
- Basic numeracy & literacy (evidenced by 3 Standard Grade qualifications)
- Strong general education to follow procedures and participate in training
- Basic IT proficiency (Microsoft Word, Excel, Outlook, stock control systems)
- Training willingness: Willingness to complete 18-month comprehensive on-the-job training for SVQ in Pharmacy Services (SCQF Level 6)
- Workplace skills:
- Self-motivation, initiative, prioritisation
- Clear communication (written & spoken)
- Property planning/organisation
- Teamwork & supervision potential (if applicable)
Desirable Experience
- Previous experience in healthcare, pharmacy, or customer-facing roles
- Familiarity with policy & procedures around medication dispensing
- Proficiency with stock management systems & Microsoft Office
- Understanding of health & safety, handling regulations, and waste management
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Benefits
NHSGGC offers a supportive, user-centric employee experience, including:
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Work-Life Balance
- Minimum 27 days annual leave (increases with tenure) + public holidays
- NHS Pension Scheme (with life insurance benefits)
- Flexible working policy (where applicable)
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Development Opportunities
- Study bursaries, e-learning, & classroom courses
- Employee Assistance Programme
- Repeat-to-Work Cycle Scheme
- Enhanced pay for public holiday work
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Discounts on NHS-published goods/services
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Support systems (counselling, psychological therapies)
Location, Contract & Contact
📍 Location: Royal Alexandra Hospital 📅 Duration: Permanent ⏰ Hours: Full-time (36h/week) ⬇ Shift Pattern:
- 0900-1700, Monday to Friday
- One 30-minute adjusted shift (early night or late start per week, as agreed)
Who to Contact for Discussion
- Adele Kennedy (Pharmacy Team Lead) – 0141-532-7584 | Adele.kennedy@nhs.scot
- Pauline Page – 0141-314-7070
- Siobhan Turner – 0141-314-7070
Note: This vacancy may close early due to high demand. Apply through the portal ASAP!
Equal Opportunities & Military Gravities
NHS Greater Glasgow and Clyde is:
- Forces Friendly Employer (domestic Armed Forces support and qualifications recognition)
- Committed to equality, diversity, and inclusion.
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