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Picker
Customer Service & Delivery Executive
About the Role
You will ensure our customers’ needs are exceeded at all times while working in a variety of areas within the store. No two days will be the same—whether you’re:
- Restocking shelves
- Serving customers at the tills
- Managing stock levels and quality
- Handling deliveries
- Everything you do matters, ensuring customers receive the right products quickly and efficiently
This role is for someone with a can-do attitude, a passion for exceptional customer service, and a willingness to go the extra mile for our customers.
Key Responsibilities
-
Order Fulfilment & Dispatch
- Ensure accurate picking of goods using handheld terminals
- Report discrepancies to the Manager
-
Pre-Delivery Checks
- Verify quality and shelf life of products
- Ensure packaging is secure for safe transportation
-
Customer Service & Deliveries
- Process deliveries efficiently and to target
- Maintain politeness and professionalism when dealing with delivery staff
- Address queries or complaints, escalating complex situations to the relevant team
What You’ll Need
- A motivational, solution-focused attitude with a drive to meet designated pick rates
- Strong customer service skills, with a commitment to providing outstanding service
- Reliability—being punctual, attentive to presentation, and ready to work
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Why Work for Booker?
Booker not only offers a great place to work but also career development opportunities alongside the following benefits:
✅ Discounts & Savings
- Booker colleague card – 10% off purchases, plus double discount events three times a year
- After 3 months’ service, a Tesco colleague discount card offering:
- 10%-15% off purchases at Tesco (daily for 4 days post-payday)
- 10% off Tesco Café meals
- 20% off fresh & frozen (F&B) products
✅ Sector-Specific Benefits
- Up to 30% off car, pet, and home insurance via Tesco Bank
- Free eye test when spending £50+, with 30% off glasses, sunglasses, and contact lenses
- 50% off health checks at Tesco Pharmacy
✅ Extra Perks
- Cycle-to-work scheme
- Exclusive discounted RAC breakdown cover rates
- Career savings through our annual Save As You Earn share scheme (after 3 months)
- Tesco Mobile deals – 10% off pay monthly and SIM-only plans
- Generous retirement savings plan – save up to 5%, with Booker matching contributions
- Life Assurance: Three times annual pay in death-in-service coverage
✅ Health & Wellbeing
- 24/7 confidential Employee Assistance Programme (EAP)
- Virtual GP for you and your family
- Supportive holiday package
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About Booker
We are the UK’s leading food & drink wholesaler, serving independent retailers, caterers, and small businesses across the country. Successfully managing:
- 190 cash & carry branches
- 8 distribution centres
- 5 Best Food Logistics sites
Our Commitment to Inclusion
Diversity, Equity, and Inclusion (DE&I) are core to our philosophy. Everyone’s Welcome—regardless of background—allowing you to be yourself at work.
We prioritise flexible working and encourage open conversations. Spanning early career roles to life-changing transitions—whether caring, nearing retirement, parenthood, or something else—we listen and support.
Booker is a Disability Confident Committed Leader, guaranteeing an accessible recruitment process. Further support queries? Contact: recruitment@bookergroup.com
Note: Applicants under 18 are restricted from roles requiring early morning/late shifts,库存管理 or delocalised duties (including warehouse, beers, spirits). High volumes may cause applicant pools to close early.
Booker Group is linked to Tesco plc but operates independently, so the benefits differ from those at Tesco. Visit BookerGroupJobs.co.uk for more information.
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