Buckinghamshire New University
Placement Systems Support Administrator
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Full Time - 37hrs per week
Permanent Contract
High Wycombe
Salary - £26,093 - £28,778
We’re not trying to fit in with the higher education status quo. We’re challenging it. We’re doing things differently - because our students, our staff, and our world need us to.
So this is an exciting moment to join us. We’re boldly reimagining what a university can be: a place rooted in social mobility, a community where difference is celebrated, and an institution that empowers people to become more than they thought possible.
The University is looking to appoint a Placement Systems Support Administrator. You’ll support Placement teams working across the University and in the College of Health and Society with the use of placement management systems such as InPlace and ePad. This includes data entry, documentation, scheduling, first-line user support, and routine communications with system users.
As the first point of contact for any queries relating to our placement systems, you’ll be responsible for delivering an excellent service underpinned by your knowledge of our systems, your ability to work collaboratively with others, and your attention to detail. You will help to ensure our systems are fit for purpose and meet the needs of the Placement teams, our students, and our partners.
What We Offer
- A generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- Hybrid working (dependent on business needs)
- Training & development support opportunities
- Contributory pension scheme
- Free gym membership for our on-site gym
- A range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact Claudia Smith Cox, Head of Practice Learning (Claudia.smithcox@bnu.ac.uk)
All applications are to be made in full and online.
BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves. We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’s workforce. These include people from global majority backgrounds, people with disabilities, and LGBTQI+ people, particularly in more senior roles.
Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to The People Team (people@bnu.ac.uk) if you have any specific needs or if you would like more information on how we can support you.
We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
If you’re considering using AI to support your application, we encourage you to question the value it adds. The use of AI tools sometimes erodes authenticity and prevents us from being able to assess the real you. We strongly recommend you prepare your application using your own skills and knowledge and that AI is only used for the purpose of review.
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Closing Date: 20 July 2026
Interview Date: 4 August 2026
If you are invited to interview for this role, you will need to provide evidence of your eligibility to work in the UK and if on a visa, current visa and status. Due to the salary for this post, we are unable to offer visa sponsorship to the successful candidate.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.
Job Title: Placement Systems Support Administrator
College/Directorate: Health and Society/Student Experience
Grade: D
Location: High Wycombe
Hours: Full time
Responsible to: Head of Practice Learning
Job Purpose
The Placement Systems Support Administrator provides day-to-day administrative support to the wider Placement team. This includes support with the implementation, support, and development of all placement software systems used within the College and across the University. This includes data entry, documentation, scheduling, first-line user support, and routine communications. The role ensures accurate records, support for placement software systems, and efficient processing, to underpin high-quality service delivery.
Main Duties & Responsibilities Of The Role
Placement Systems Management
- Support the Placement Systems Officer with the implementation of the InPlace, MyKnowledgeMap and other placement software systems, and the use of the Business Connect system.
- Perform implementation, maintenance, and system configuration activities within the placement software systems used at BNU.
- Act as the central first point of contact for all placement software system enquiries and support requests received from Placement Officers, Academics, Students, and Placement Providers.
- Support the delivery of training to Staff, Students, and Placement Providers, on the efficient and effective use of all placement software systems.
- Work with colleagues from DTS to document and monitor system integrations, to ensure seamless flow of information between software systems, and to support placement management.
- Support data quality and integrity within all placement software systems, ensuring accurate, validated, and reportable data is captured within all placement software systems.
- Schedule, and run placement reports, including DHSC/NHSE, UKVI, and other associated internal and external mandatory compliance requirements.
- Work closely with software vendors and system user groups to identify best practices and to implement them within the College and wider University.
Systems Operation & Data Entry
- Operate placement systems (allocation platform, ePortfolio); perform timely data entry, uploads, and audits following SOPs.
- Run standard reports; flag data gaps, errors, or anomalies; support routine data quality checks.
- Provide first-line user support (students, staff, partners) for system access and basic functionality; escalate complex issues to the Officer.
Communications & Stakeholder Support
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- Draft and send routine communications regarding allocations, documentation deadlines, and placement logistics.
- Respond to queries via email/phone in a timely, professional manner; escalate non-routine or complex matters.
- Maintain contact lists and distribution groups; support event/briefing logistics.
Compliance & Quality Support
- Assist with evidence gathering for audits and quality reviews; maintain orderly filing/SharePoint repositories.
- Follow data protection, confidentiality, and retention procedures; ensure checklists and trackers are up to date.
- Support student feedback collection and log issues for action and follow-up by the Officer.
Team Support
- Work collaboratively within the placement team; share updates, follow agreed workflows, and meet service KPIs.
- Contribute ideas for process improvements; adopt new tools and practices as guided by the Officer/Head of Practice Learning
PERSON SPECIFICATION - Essential Criteria Only
A = Application | T = Test | I = Interview
Education, Qualifications & Training
- Educated to A-level (or equivalent)
- A
Knowledge & Experience
- Experience in administrative support within HE or a professional services environment.
- A
- Experience using placement management software, including InPlace
- A/I
- Experience using digital systems and maintaining accurate records.
- A
- Understanding of compliance and data protection requirements.
- A/I
Skills
- Excellent organisational and time management skills; able to manage multiple tasks and deadlines.
- A/I
- Strong communication and interpersonal skills; clear, professional written and verbal communication.
- A/I
- High attention to detail and accuracy in data entry and reporting.
- A/I
- Ability to effectively communicate technical issues to third-party suppliers for investigation.
- A/I
- Digitally proficient in Microsoft Office (Excel, Word, Outlook, Teams, SharePoint); quick to learn new systems.
- A/I
- Customer-service orientation; calm, helpful, and solution-focused.
- A/I
- Team player who collaborates effectively and follows agreed processes.
- A/I
Special Requirements
- Ability to handle sensitive information with discretion; adheres to data protection standards.
- I
- Occasional travel to placement sites/meetings may be required.
- I
Behavioural Indicators
The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University.
The three key behavioural indicators for this post are as follows:
Delivering excellent service
- Providing the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.
Achieving results
- Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
Using resources effectively
- Identifying and making the most productive use of resources including people, time, information, networks and budgets.
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