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Job Description: The Planner
The Planner is responsible for ensuring the effective scheduling and coordination of engineering activities to meet operational deadlines and service level agreements (SLAs). This role focuses on forward planning, resource allocation, and risk management to ensure successful delivery of both planned preventative maintenance (PPM) and reactive works (RW).
Key Responsibilities
- Plan and schedule jobs in line with timeframes set by the Demand Lead
- Ensure all requirements are in place prior to job allocation, including:
- Site access
- Appropriate engineer skill sets
- Necessary materials or spares
- Identify and escalate any risks that may impact delivery timelines
- Proactively resolve access or scheduling issues to avoid failed engineer visits
- Work closely with the Operations Manager (OM) to optimise engineer planning
- Collaborate with the Demand Lead to ensure all reactive works are:
- Raised
- Completed within SLAs
- Support the timely delivery of all PPM activities within the required monthly timeframe
- Ensure all PPM activities are:
- Planned
- Completed within the designated timeframe
- Reactive works are:
- Completed within agreed SLAs
- Effective use of CRM data to:
- Prevent repeat issues
- Eliminate inefficiencies
- Resolve day-to-day challenges quickly to maintain service delivery
- Proactive planning reduces risk of:
- Job failure
- Delays
- Produce and manage engineer work schedules for optimal:
- Productivity
- Efficiency
- Maintain strong communication with Reactive and Governance Compliance teams
- Deliver high-quality forward planning for all PPMs completed within the month
- Maxmise utilisation of engineers using:
- Scheduling tools
- Standard time allocations
- Meet or exceed SLAs for:
- Attendance
- Job completion (internal and external resources)
- Liaise with the Operations Manager regarding:
- Subcontracting decisions
- Adjusting plans accordingly
- Escalate outstanding or at-risk jobs and implement mitigation actions
- Oversee data quality in systems such as Maximo and Oracle, ensuring:
- Accuracy
- Clear job narratives
- Support the Management Team and Team Leader as required
- Ensure timely raising and approval of purchase orders
- Manage internal outages and coordinate responses effectively
- Undertake additional duties as directed by the Line Manager
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Skills & Behaviours
- Reliable team player with strong:
- Interpersonal skills
- Communication skills (written and verbal)
- Proven ability to:
- Manage workloads
- Coordinate field engineers effectively
- Excellent:
- Organisational skills
- Prioritisation skills
- Attention to detail
- Customer-focused with a commitment to delivering high-quality results
- Commercial awareness with a focus on:
- Cost control
- Efficiency
- Self-motivated, resilient, and results-driven
- Ability to:
- Remain calm under pressure
- Make informed decisions
- Confident and assertive when required
Qualifications & Experience
- Intermediate Microsoft Excel skills
- Experience with CAFM systems
- Previous experience in a planning or scheduling role using:
- Internal systems
- Microsoft Office
- Knowledge of:
- Hard services
- Facilities management (desirable)
- Educated to A-Level standard or equivalent (desirable)
- Work pattern:
- 40-hour weeks
- Monday to Friday between 7:00am and 7:00pm as required
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