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Planner
Planner – Full-Time, Fixed-Term/Secondment Role
Are you passionate about delivering excellent customer service and ensuring efficient resource management? LiveWest is looking for a dedicated Planner to join our dynamic team.
About the Role
As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service.
Key Responsibilities
- Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.
- Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.
- Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.
- Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.
Why Join LiveWest?
At LiveWest, we are committed to our values:
- Customer-focused
- Challenging convention
- Delivering together
We prioritise safety and continuous learning, ensuring a supportive and growth-oriented environment. Join a mission-driven organisation that puts the customer at the heart of everything we do.
We believe in: ✅ Doing the right thing ✅ Collaborating effectively ✅ Constantly seeking improvement
If you are driven, innovative, and ready to make a difference, LiveWest is the place for you!
Job Details
This role is full-time, fixed-term/secondment, working 37 hours per week in our *Tolevaddon office (office-based role).
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*[Note: Original mention "Tolvaddon"—assuming this is a typo for Tolevaddon.]
Skills & Experience
Essential:
- Customer repair experience (e.g., social housing, retail, or similar).
- Data analysis skills (ability to interpret data and provide suitable outcomes).
- Diagnostic skills (e.g., diagnosing responsive repairs effectively).
- Adaptability to work under pressure and meet customer/business needs.
- Always customer-focused with a strong emphasis on meeting customer needs.
Desirable:
- Experience using scheduling tools (e.g., Xmbrace, OptiTime / DRS) and databases (e.g., Capita / 1st Touch).
- General understanding of responsive repairs or similar roles.
Note: This role is not eligible for sponsored candidates. Applicants must have the right to work in the UK.
Rewards & Benefits
LiveWest offers extensive support and perks:
🗂 Generous Annual Leave
- Start with 26 days (plus bank holidays).
- Increases to 30 days with tenure.
- Optional purchase of up to 5 extra days.
💰 Pension Contributions
- Up to 9% employer contribution in our Defined Contribution scheme.
🏥 Health Benefits & Perks
- Healthcare cash plan (worth up to £1,100 annually).
- Virtual GP services.
- Discounted gym memberships.
- Retail discounts, including Blue Light Card.
📚 Learning & Development
- Ongoing personal and professional growth opportunities.
👨👩👧 Family Support
- New child payment to help balance work and family life.
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💪 Wellbeing Matters
- Mental health support.
- Enhanced sick pay.
- Wellness campaigns.
- Free flu jabs.
🚲 Smarter Travel
- Cycle to Work and car benefit schemes.
🤝 Giving Back
- Up to four paid volunteering days per year.
About LiveWest
Our Mission: To create a home for everyone.
Our Values: 🔹 Collaboration 🔹 Exceptional service 🔹 Customer focus
As one of the largest employers in the South West, our 1,800 talented colleagues serve 80,000+ customers—providing a wide range of services, including maintenance and repairs.
Our Commitment:
- Nurturing local talent within our communities.
- Supporting colleagues with autonomy, encouragement, and growth opportunities.
- Building brighter futures.
Inclusion at LiveWest
We are an inclusive and diverse workplace, fostering an environment where everyone feels valued, respected, and empowered.
We favour innovation, creativity, and paired talent due to a strongly inclusive culture.
Certifications as a Supportive Employer:
- Working with Disabilities (Disability Confident Employer)
- Armed Forces Covenant Signatory
We welcome candidates of all backgrounds, experiences, and perspectives and are dedicated to equal opportunity, eliminating discrimination, and promoting diversity at all organisational levels.
Join Us!
At LiveWest, every voice is heard and every contribution is valued. Visit our website to learn more about inclusion.
Apply now and be part of a team that fosters excellence in customer satisfaction!
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