Mears Group PLC
Planner/Works Programmer
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Planner/Works Programmer
Planner – Spennymoor
Location: Spennymoor Employer: Mears Group Salary: £31,717.37 per annum (full-time, 42.5 hours per week; Monday–Friday, 8:00 AM–5:00 PM) Contract: Full-time / Permanent Base: Office-based
Mears Group are the largest provider of repairs and maintenance, as well as regeneration services across the UK. As a responsible partner, we pride ourselves on:
- Delivering unmatched customer service
- Keeping our promises
- Creating a great place to work
- Tackling issues that matter to people and communities
We are seeking an organised and proactive Planner to strengthen our local repairs team. In this vital role, you will:
- Ensure repairs are scheduled efficiently and works are allocated to operatives as needed.
- Serve as the key point of contact between residents, operatives, and colleagues, driving a customer-focused and responsive repairs service.
The ideal candidate will have a keen eye for detail, a proactive, “can-do” attitude, and the ability to operate efficiently in a fast-paced environment.
Key Responsibilities
- Schedule operatives and subcontractors to maximise resources, ensuring repairs are completed on time.
- Monitor and update repair jobs daily, including follow-up works, scheduled appointments, and overdue tasks.
- Support IT systems by ensuring operatives update their PDAs and maintain accurate schedules of rates.
- Communicate clearly and professionally with residents, operatives, and stakeholders to maintain transparency.
- Work closely with administrators, supervisors, and contractors to deliver a seamless service.
- Follow company policies, health & safety requirements, and cover for other planners when needed.
- Attend meetings and training sessions as required.
- Prioritise emergency and urgent jobs to minimise disruption for residents.
- Maintain accurate records, data, and documentation for compliance and auditing.
- Conduct reports and performance monitoring to ensure KPIs and targets are met.
- Suggest continuous improvements to optimise planning and scheduling.
- Provide general administrative support to the repairs team when necessary.
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Essential Criteria
- A customer-first mindset, with the ability to handle challenging situations gracefully.
- Experience working in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Excellent verbal and written communication abilities.
Desirable
- Proven experience in a customer service-related role.
- Previous experience in a call centre environment.
Why Work at Mears Group?
- Generous Leave: 25 days plus bank holidays per year.
- Pension Scheme: Accessible leading retirement benefits.
- Annual Fun Day: A thank-you event for hard work.
- Volunteering Leave: Paid leave to support community initiatives—aligned with our social value commitment.
- Staff Perks: Mears Rewards includes discounts on:
- Weekly groceries (up to 10%)
- Holidays & travel
- Eye tests & vision-care vouchers
- Share save schemes, and more.
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Additional Benefits
- Family-friendly policies that support work-life balance.
Important: All candidates must have the right to work in the UK. We do not currently offer sponsorship visas. Successful applicants will be subject to background, identity, and security checks before starting.
Cultural Commitment
At Mears Group, we are committed to:
- Equality, diversity, and inclusion. We proudly endorse Disability Confident initiatives and foster an environment where everyone can thrive.
- Supporting the Armed Forces Covenant—We have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) and have been official Career Transition Partnership endorsers.
- Social mobility. Optional background questions may be included in the application process to encourage fair opportunities across diverse candidate experiences.
How to Apply
Contact
Francesca Swan for more details or to discuss your application.
We are here to support you every step of the way. Secure your future at Mears Group—join us today!.
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