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Role Overview
As a Planning & Delivery Lead, you'll play a key role in helping Business Direct deliver brilliant outcomes for both customers and colleagues. Working closely with leaders across the business, you'll provide insight, drive process improvements, and identify opportunities to simplify the way we work. You'll use data and customer journey insights to support decision-making, influence change and help shape colleague capability. From leading simplification initiatives and supporting training and development, to creating engaging communications and analysing performance trends, you'll ensure our teams have the tools, information and support they need to succeed.
This is a varied role that combines analytical thinking, stakeholder engagement, and continuous improvement. You'll work across multiple projects and priorities, collaborating with colleagues from across Business Banking to enhance customer experience, improve operational efficiency, and support the delivery of strategic business objectives.
We're looking for someone who is curious, proactive, and passionate about making things better—someone who enjoys solving problems, using technology to drive improvements, and building strong relationships across teams. If you thrive in a fast-paced environment, enjoy influencing positive change, and want to make a real impact, we'd love to hear from you.
This role sits within Business Direct, a key part of Business Banking, supporting business customers with their everyday banking and borrowing needs. Our colleagues help businesses at every stage of their journey, delivering expert support and building lasting customer relationships.
The Planning & Delivery Team
The Planning & Delivery team provides the structure, insight, and coordination that enables Business Direct to deliver excellent customer and colleague outcomes. Working across the business, the team supports strategic priorities, operational performance, colleague engagement, and continuous improvement, ensuring colleagues have the information and support they need to succeed.
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By helping the business adapt, improve, and grow, the team plays an important role in ensuring customers receive a consistently high-quality experience while supporting the long-term success of Business Direct.
Flexible Working
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate while also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Glasgow office. If you're based at our Glasgow office, this will apply from 1 April 2027 and ahead of that, there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
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While these locations are where we are primarily looking to fill the role, if you're an internal applicant based in a different location, we would welcome your application. If successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
About Nationwide
Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You'll be employed by Nationwide from day one, delivering real impact and benefiting from a highly competitive range of benefits. We're a workplace where you're rewarded, recognized, and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change. As such, applications for redeployment candidates will be prioritized in this recruitment process.
If you're a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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