Role Requirements

This role is based in our Liverpool office 5 days per week. Monday to Friday.

What you'll be doing

Responsibilities

As a Planning Support Services Officer you'll provide essential planning and administrative support that helps our operational teams deliver efficient, reliable and customer-focused maintenance services. Your responsibilities will include:

• Supporting managers in the effective planning and scheduling of repairs, voids, gas servicing and electrical maintenance work.
• Maintaining and updating repairs management systems to ensure information is accurate and current.
• Processing purchase orders, repair orders, invoices and other administrative tasks that support service delivery.
• Monitoring work planning systems and supporting productivity reporting and resource utilisation.
• Liaising with trade colleagues, contractors and suppliers to help coordinate work and achieve service targets.
• Responding to customer enquiries and supporting the resolution of queries and complaints.
• Providing administration support across different sections of the service when required.
• Building positive relationships with internal teams and external partners to ensure excellent outcomes for customers.

What we're looking for

Essential

• Experience working in a customer-focused environment.
• Previous experience in an administrative, planning or support role within a similar service environment.
• Strong IT skills and confidence using business systems and databases.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills and a collaborative approach to working with others.
• Knowledge of Micorsoft systems, Word and Excel

Desirable

• Knowledge of work planning, scheduling or repairs management systems.
• Experience within housing, maintenance, repairs or property services environments.

About Onward

Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.