Onward Homes
Planning Support Services Officer
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What You Can Expect From Us
We offer a competitive salary of £32,750 per annum.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
About The Role
We are seeking a Planning Support Services Officer to join our Performance & Support Services team on a permanent basis. The purpose of the role is to ensure that the DLO delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. Support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function.
Key Responsibilities
Delivery
- Providing support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section.
- Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system.
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Planning
- Providing an effective planning support function to ensure the effective delivery of responsive, gas, voids and electrical maintenance.
Support
- Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service.
- Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain.
- Providing cover and support across the business, including support functions in other sections as required.
Systems
- Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system.
Customer
- Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required.
Internal Partnership Working
- Ensure collaborative working to deliver the required service levels.
- Working effectively with internal service areas and external partners to end results.
- Be an ambassador for our organisation and an advocate for Repairs
Skills/Experience
Essential:
- Proven ability to work in a customer focused environment.
- Experience of working in a similar function in another business.
- IT literacy and system capability.
Desirable:
- Knowledge of work planning and repairs IT systems.
Qualifications
Essential:
- Knowledge of Microsoft systems, Word and Excel
Desirable:
- Knowledge of work planning and IT systems
- Educated to GCSE level.
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About Onward
Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
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