Davies
Planning & Support - Team Manager
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Department: Claims Management
Location: Bolton
Description
Planning & Support – Team Manager
Field Motor Engineering | Davies | Hybrid Role
Lead. Influence. Drive Performance.
At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team. This is a fantastic opportunity for a strong leader who thrives in a fast-paced, operational environment and is passionate about delivering excellence in customer and client outcomes.
You will be based 2 days per week in our Bolton Office.
In this role, you will take ownership of team performance, manage escalations, and ensure claims and engineering activity are delivered to the highest standards—while fostering a positive, collaborative culture.
What will your day look like?
What You’ll Be Doing
As Team Manager, you’ll sit at the heart of performance, planning, and people leadership:
Leadership & Team Development
- Lead, coach, and motivate a high-performing team
- Conduct regular 1:1s, reviews, and development planning
- Create a positive, supportive, and engaging team culture
- Act as a role model—bringing energy, accountability, and enthusiasm
- Ensure appropriate team resourcing and holiday coordination
Operational Excellence
- Deliver and maintain KPI and SLA performance targets
- Oversee route planning and inspection scheduling
- Ensure all activity aligns with client requirements and service standards
- Handle complex claims and high-level escalations effectively
- Drive consistency, quality, and accuracy across all outputs
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Stakeholder & Client Management
- Manage escalations from customers, insurers, and repairers
- Build and maintain strong client relationships
- Collaborate closely with account management teams
- Communicate confidently across phone and email channels
Performance, Reporting & Improvement
- Produce and analyse Management Information (MI) and reports
- Identify trends, risks, and opportunities for improvement
- Drive process optimisation within a structured, process-led environment
- Ensure alignment between operational delivery and wider business strategy
Change & Governance
- Support and lead business change initiatives
- Clearly communicate change, ensuring team understanding and engagement
- Maintain compliance with Health & Safety and company policies
- Participate in Business Continuity Planning
Knowledge and Abilities:
What We’re Looking For
Experience & Knowledge
- Proven experience in a Team Manager / leadership role
- Background in motor engineering, claims, or insurance operations
- Strong understanding of Audatex or similar estimating systems
- Experience working in a commercial, KPI-driven environment
- Knowledge of process-driven operations and optimisation
Skills & Attributes
- Exceptional leadership and people management skills
- Strong organisational and planning capability
- Confident communicator with excellent interpersonal skills
- Commercial awareness with strong numerical ability
- Skilled negotiator with sound decision-making ability
- Resilient, adaptable, and solutions-focused
- Ability to manage competing priorities in a fast-paced environment
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Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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