Balfour Beatty plc
Plant & Customer Support Co-ordinator
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About The Role
Balfour Beatty Asset & Technology Solutions is looking for a proactive and customer-focused Plant & Customer Support Co-Ordinator to join our team based in Thurnscoe.
This is a key role within our plant operations function, responsible for ensuring the smooth delivery of plant and equipment requirements to projects across the UK. Working closely with operational teams, suppliers, workshops and customers, you will coordinate plant requests, manage breakdowns, support procurement activities and help maximise the utilisation of our internal fleet.
The successful candidate will play an important part in delivering a high-quality service, ensuring customer requirements are met efficiently and within agreed service level expectations whilst maintaining excellent stakeholder relationships.
What you'll be doing
- Receiving and processing requests for plant, equipment and related services from operational teams via telephone, email and internal systems.
- Coordinating the hire and off-hire of plant equipment, prioritising the use of internal fleet resources wherever possible.
- Arranging external plant hire when internal equipment is unavailable.
- Managing plant and equipment breakdowns, ensuring issues are logged, escalated and resolved promptly.
- Liaising with suppliers, workshops and site teams to ensure requests are fulfilled within agreed timescales.
- Raising and processing purchase orders accurately and efficiently.
- Investigating and resolving invoice and order queries.
- Maintaining accurate records and supporting the administration of plant operations.
- Monitoring fleet utilisation and working with regional depots to maximise the use of available equipment.
- Supporting continuous improvement initiatives and identifying opportunities to enhance processes and service delivery.
- Building and maintaining effective working relationships with customers, suppliers and colleagues across the business.
- Taking ownership of tasks and ensuring work is completed to agreed deadlines.
Who we're looking for
We are seeking an organised and committed individual who enjoys working in a fast-paced environment and delivering excellent customer service.
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You Will Ideally Have
- Previous experience within plant hire, procurement, logistics, fleet operations or a similar coordination role.
- Knowledge of construction plant and equipment, although this is not essential.
- Experience of placing orders and managing supplier relationships.
- Strong administration and organisational skills with excellent attention to detail.
- Good communication and relationship-building skills.
- The ability to prioritise workloads and manage multiple tasks effectively.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Competent IT skills, including Microsoft Office applications such as Word and Excel.
- A collaborative approach with the ability to work effectively across multiple teams and departments.
Most importantly, you'll be someone who takes pride in delivering a high-quality service, demonstrates professionalism in everything you do and is committed to supporting both customers and colleagues to achieve successful outcomes.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
Benefits
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About Us
Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV’s, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.
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Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com
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