HM Revenue & Customs
Platform Owner - Data Centre Networks
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About The Job
Job summary
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HMRC is continuing its transition to a products and platforms operating model, with increased focus on platform ownership, measurable outcomes, service reliability and effective delivery across complex technology estates.
We are seeking a Platform Product Owner within HMRC Network Services, part of the Chief Engineering and Platform Office (CEPO). In this role, you will own and deliver outcomes for a defined set of data centre network platforms and associated services that underpin critical HMRC services and large-scale infrastructure change.
You will be responsible for the direction, lifecycle management and delivery of outcomes for network platform capabilities, balancing operational stability, resilience, security and cost with the need to support change across a complex and evolving estate. Central to this role is treating the platform as a product area, using clear priorities, strong stakeholder engagement, performance insight and continuous improvement to deliver value.
This role requires strong leadership across a complex supplier and stakeholder landscape. You will ensure network platform services remain reliable and fit for purpose while enabling delivery across large-scale programmes and interdependent services.
Job Description
As a Platform Product Owner - Data Centre Networks, you will own and deliver the roadmap for a defined set of network platform capabilities, aligned to broader platform strategy and organisational priorities.
You will be accountable for ensuring these platforms remain secure, resilient, scalable and operationally effective, while supporting the successful delivery of infrastructure change across HMRC's estate.
Operating within a complex environment of internal teams, strategic suppliers and wider business demand, you will:
- Own and manage the roadmap and backlog for your network platform area, balancing value, risk, service performance and organisational demand
- Make prioritisation decisions, considering operational resilience, dependencies and delivery constraints
- Coordinate activity across multiple teams and suppliers to ensure joined-up delivery across interdependent services and programmes
- Use service performance data, operational insight and stakeholder feedback to inform decisions and drive continuous improvement
- Act as the primary point of ownership for your platform area, ensuring alignment between supplier delivery, stakeholder needs and platform priorities
You will act as an advocate for your platform area, working across organisational boundaries to support alignment, adoption and successful delivery of outcomes
Person specification
Key Responsibilities
Platform Engagement, Vision and Adoption
- Contribute to the vision and direction for data centre network platform services
- Promote clear ownership, engagement and adoption across stakeholders and delivery teams
- Use insight and feedback to inform priorities and improve platform outcomes
- Support continuous improvement in service quality, performance and cost optimisation
Platform Delivery and Ownership
- Own the end-to-end lifecycle of data centre network platforms, including roadmap, backlog and service performance
- Drive delivery across a complex portfolio of work aligned to organisational change
- Identify and manage risks, issues and dependencies across platform and delivery activity
- Balance operational stability with ongoing transformation
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Technology and Platform Capability
- Demonstrate strong understanding of data centre technologies and enterprise networking concepts
- Ensure platform services operate with high levels of availability, resilience and security
- Work with engineering, architecture and service teams to ensure alignment with standards and good practice
- Support lifecycle management and continuous improvement in line with service management principles
Stakeholder Management and Influence
- Act as the primary interface between HMRC Network Services, stakeholders and strategic suppliers
- Build effective relationships with senior stakeholders across technical and business teams
- Oversee and challenge supplier delivery to ensure performance and value for money
- Influence decision-making across a complex, matrix environment
Essential Criteria:
You Must Be Able To Demonstrate
- Experience owning and managing complex infrastructure or network platforms within a large-scale organisation
- Experience of delivering outcomes across complex programmes or portfolios
- Strong stakeholder management skills, with the ability to manage competing priorities
- Experience working in a multi-supplier environment and holding suppliers to account
- Strong understanding of data centre technologies and enterprise networking concepts
- Experience managing risks, dependencies and delivery alignment across complex environments
- Experience working within service lifecycle or ITIL-aligned environments
- Ability to operate effectively in ambiguous environments, providing clarity and direction
- Strong leadership capability across matrix-managed teams
Desirable Criteria:
- Experience supporting large-scale infrastructure transformation initiatives
- Awareness of evolving data centre or hybrid infrastructure trends
- Experience working across legacy and modern platform environments
- Experience applying product-focused approaches such as outcome-based prioritisation, roadmap management or metrics-driven delivery
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
This Site Is
Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
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- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history.
- A 1000-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
At sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked experience-based questions to explore what you are capable of.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You'll then be able to access the app quickly
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